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American Well: The Doctor will e-see you Now - Case Study Example

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American Well: The Doctor will e-see you Now

This was also found in a study conducted by Kaiser Permanente in 2007 that informed that those physicians who provide email communication received 14 percent lower calls.
In 2006, American Well invented a novel concept of online healthcare using web-based technologies bringing patient and physician in direct interaction. Usually, physician’s availability and geographical location restrict the patient approaching them and that issue is largely solved here. The American Wells way of providing online healthcare has much strength. The first and foremost of them is that the patient always looks out for convenience, quality, urgency, choice, and affordability while seeking any healthcare services and all these criteria can easily be met through American Well’s innovative concept of online health services. The patient need not take an appointment in advance and their privacy issue is not impacted at all. Moreover, once the patient is diagnosed, the patient may go for two or more opinions depending upon the gravity of ailments. A lot of crucial time of the patient is saved by going online. Physicians can also utilize their timings more effectively. Online healthcare works as a value proposition to the patients because it costs less than in-person visits. Insurance companies would also save a lot due to online healthcare services. Online healthcare facility has the weakness in the sense that personal across-the-table-kind-of-interaction is missing that patients are usually habituated of; that gives less confidence to the patient in diagnosis by the physician and their treatment processes. Team Edition, a next-generation product, has been devised to facilitate interactions between doctors.  ...Show more

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A writer of the paper "American Well: The Doctor will e-see you Now" claims that it was found that more and more physicians communicated to their patients using email and that percentage sharply increased from 23% to 36% between 2001 and 2008. …
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