Thus there is the need of support for all the patients to make them stay healthy and satisfied and improve their health conditions. In the recent times, user involvement has become a major concern for everybody and even has raised eyebrows in the political agenda. User involvement in quality service delivery has been influenced mainly by the increase of consumers that mainly get a lot of information through the rapid growth of Internet use. The government involvement in this policy is through advising the health care sector on how to improve this service, and come up with several measures to increase the need for patient choice in health care. In the past user involvement was encouraged through documents such as The Health of the Nation (Department of Health, 1994), Working in partnership (Department of Health, 1992), and Building Bridges (Department of Health, 1991). These documents have stated it clear that the work of the health care workers solely depends on their relationship with the users of the various drugs and the staff services to them. Thus the recommendations of these documents for the future service delivery is based entirely on the user involvement (Department of Health, 1994). Another document from the government stated the need for specific measures to ensure the users are involved in the health care sector (Department of Health, 1992). User involvement brings into use different ideas. From individual decision making to a broader range of service planning and evaluation, and in the research on how this can be improved. Implications of User Involvement Advantages Even though the issue of user involvement has some difficulties in its implementation, there have been positive results that have...
The essay "User Involvement in Health Care Service Delivery" analyzes the issue regarding the patient's views, if they should be sought in the design and delivery of services. The involvement of users in service delivery and planning in the health care sector has grown steadily in the last few years. Several studies have revealed of this scenario. For example, in most governments' agenda for health care and service delivery includes the improvement of the quality of services delivered to its customers, and this is often based on the principles of quality improvement and service redesign more often.
The service delivery entails having a group of organizations that work together for a given period of time in a specific clinical area. The use of collaborative by the government as a method of service delivery has enabled patients to be involved and their needs are considered. The organization's needs are not the priority but to the patients. Through a survey conducted in a given country that brought into participation 37 organizations in the Mental Health Collaborative for the in-patient care discovered that the user involvement in health care had some positive effects. In this study, users were encouraged to join the project teams as members, they were also encouraged to attend training through which they were taught in different sessions, and were involved in any work that involved service care. The involvement of patients in service delivery has brought about several changes in the processing of user problems.
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