The Level of Employee Satisfaction at Lloyds TSB Bank - Dissertation Example

Employee satisfaction should, therefore, be the topmost priority of the employer. 

Employee satisfaction can lead to the success of a company as it is believed that an employee is an investment to a company and a satisfied employee is an asset (Gregory 2011). A happy employee not only works better but is also likely to stay with the company.  Employee satisfaction is quite beneficial to the company as it improves productivity increases output, infuses loyalty and the workers tend to take lesser days off (Lahap 2003).  However as different employees come from different backgrounds and are hired to work in different capacities, it is difficult to keep all of them happy at the same time (Ajang, n.d.). To create a happy and productive workplace environment, the employ use various means to measure employee satisfaction; once that level is measured, the shortcomings are identified and then dealt with accordingly.

            Employee satisfaction among front desk staff is even more important because front desk staff is the face of the company. The front desk staff serves as an interface between the clients and the organization (Buller & Schuler 2011). In hotels, the front desk staff is the initial contact point for the guests and handles the checking in and out of the guests, their queries, bookings, etc. (Bard,2011). In businesses, the personnel who represent the organization in the market comprise the front. In investment firms, the front desk staff deals with sales, trading and marketing, marketing sector, the front desk staff is the marketing and sales staff and is constantly in touch with the clients. The front desk staff is responsible for generating the largest share of the bank’s revenue (Sherwood 2002). Looking at the importance of front desk staff for banking sector, it is very important to ensure they are satisfied with their jobs. This study is focused on determining the level of employee satisfaction of the front desk staff at Lloyds Bank TSB. The study will examine the impact of Human Resource Management practices on employee satisfaction and commitment at Lloyds TSB Bank and find possible links between job satisfaction and employee retention and commitment.

Employee satisfaction first caught the attention of researchers in 1930 (Allen & Wilburn 2002); since then it has emerged as a popular topic of discussion and research. Increasing competition among businesses has made managing an organization complex and challenging. Organizations not only have to deal with tough competition from rivals but also have to devise new methods of attracting the correct people for the job and retaining them.