Online and Phone Salon Booking - Capstone Project Example

It is said that even though there are isolated sources that talk about different and independent components of the subject of e-commerce and the salon businesses, there cannot be found much specific literature that relates e-commerce directly to the salon business. There could be a number of reasons accounting for such gaps in the literature. E-commerce has actually been appreciated as a platform that makes the conduct of businesses very rapid and forthcoming. This is because it generally ensures that the small working place of a particular business venture gains a global status by having its presence registered in every corner of the world where internet services can be accessed.

The study was conducted to bring out the problem with the numerous cases of congestion at salons and the frequent disappointments that customers encountered. The study was conducted with the notion that if the identified problem was adequately dealt with, salon operators and customers could adequately plan their times to ensure that customers are placed at the best times they could receive service. Once this is done on the wings of e-commerce, there can be the assurance that there will be improved satisfaction of work.

This can also increase profitability for salon owners. Chapter 1 INTRODUCTION 1.1 Background to the Study The impact of technology on human life is certainly overwhelming, specifically when mention is made of computers and for that matter the internet. Today, the internet has become a one-stop center where almost everything a person needs in a day to make his life complete can be found (Winner, 2008). But even as the popularity and usefulness of the internet advances, businesses and business operators in various industry sectors have taken advantage of the situation to advance their trade and make their revenues grow.

One of the most crucial and important ways in which businesses make use of the internet is through electronic commerce, commonly referred to as e-commerce. Through e-commerce, a lot of activities take place on the internet, including the advertisement of products and services, window shopping, search for products and services, sale and purchase of products and services, the booking of appointment services, and the payment of products and services. It would however be noted that most e-commerce that takes place among various companies and business ventures; no matter how large or small they are, take place via the use of specific websites.