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Service Desk Shift Supervisors Guide - Essay Example

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SERVICE DESK Service Desk Shift Supervisors’ Guide Table of Contents Project Summary Review of Other Work Rationale and Systems Analysis Goals and Objectives Project Deliverables…
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Service Desk Shift Supervisors Guide
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Service Desk Shift Supervisors Guide

The code for the program that will be supplementary to the Supervisor’s Guide will be a program to determine scheduling for the various shift supervisor(s) so that data may be entered and then the subsequent schedule for the particular supervisor will appear. This is to supplement the Shift Supervisor Guide that has already been written and can be found in section B under section A entitled the Formal Report. Basically, the Shift Supervisor’s Guide contains 10 basic sections, all of which relate to issues that could come up at the service desk with regard to operating a computer lab. Thus, it is important to understand the set-up of the lab—depending upon the configurations for the supervisor’s client or employer. ...
The Shift Supervisor should become familiar with all of the necessary precautions to take, well in advance of any problems from occurring. It makes sense to be current regarding all these issues so that the appropriate measures for system maintenance can be completed. Review of Other Work (2 pages) There have been several studies done showing that good technical writing yields helpful results, especially when it comes to task-oriented information. According to Pringle and O’Keefe (2003), “Task-oriented writing makes up the bulk of technical documentation—installation manuals, getting started manuals, and user guides, for example” (pp. 91). Here it will be discussed: the three main steps of technical writing in developing a software manual for a company; the objectives of technical writing; and the purpose and sub-steps of each step and how they relate to the manual. The three main steps of of technical writing include: creating an outline, doing research, and connecting the research with known information. First, before one starts writing on a technical subject such as computer software, one must be familiar with what one is writing about. If the writer doesn’t understand the nature of the software he/she is writing about, he/she is certainly not going to be able to write clearly and well on how to use the software. So first it is key to have enough knowledge about the topic so that one can create a basic outline for the technical writing project. The main objective of technical writing is to help the consumer use a product—in this case, a software application. In other words, one’s writing is supposed to achieve a certain effect so people can pick up the manual without having previously had knowledge on the ... Read More
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