The Critical Factors Influencing Citizen Infusion to E-Government Web Services By Course Tutor Institution Date: List of Tables Table 1: A Random Selection of the Citizen-Centric E-government Literatures 7 Table 2: e-government Definitions from the Literature 10 Table 3: e-government Definition's Elements 11 Table 4: e-government Categories 12 Table 5: Definitions of Infusion 23 Table 6: Infusion Definition's Elements 23 List of Figures Figure 1: Dimensions and Stages of e-government Development (Source: Layne & Lee (2001) 15 Figure 2: Five-Stage Model of On-line Government Service Development…
(Source: United Nations (2008)). 17 Figure 3: Expanded Research Model of Fadel (Source: (Fadel, 2006)). ...
As a direct result of advances in Information and Communication Technology (ICT) through the internet, citizens have developed a whole new set of expectations regarding the methods and processes used in interacting with their respective governments. Following in the footsteps of the revolution in consumer purchasing that E-commerce established, e-government (electronic government) has been stated by studies, such as those by Dodd (2000), as the new wave of the future in public sector interaction between citizens and government offices for the next generation. E-government can be described as the implementation of digital processes and technologies in order to increase efficiency, reliability and coverage of internal and external government services and information sharing to citizens while at the same time implementing a concept known as "lean governance" wherein wasteful spending, processes and methods of operation are in effect eliminated as a direct result of utilizing e government procedures and systems (Lam, 2005). It is based on these perceived benefits that a large number of developed and developing countries around the world have begun to allocate resources towards e-government programs and initiatives (Tassabehji, 2005). In fact, as seen in the article "From e government to Connected Governance", a survey conducted by the United Nations in 2010 showed that 189 out of 192 member states were actually pushing through with a significant amount of e-government initiatives. While there are doubtlessly many merits to utilizing online systems and digitized functions, it must be questioned whether there are drawbacks to the implementation of e-government, and whether it can truly result in a better functioning government. For example, within the European Union, which ...
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