Usage of social media tools in the federal government sector in the UAE - Research Paper Example

?Chapter 4: Findings and Discussion Introduction This chapter presents the findings of the research work. The primary information, which will be discussed to accomplish the objectives of the research work, is retrieved from the websites and social networking profiles of the selected Federal Departments in United Arab Emirates. The findings will be followed by the discussion and justification of the primary findings with that of secondary findings. 2. Findings 2.1. Usage of Social Media From the primary findings, it has been found that all selected federal departments of United Arab of Emirates’ Government uses social media to engage with the general public. The researcher considers it important here to address the assumption made for developing the usage of social media chart. The domain of “Social Media Usage” is applicable on any federal department, which is using one or all social media engagement tools such as e-mail, RSS-feeds, Facebook, Twitter, YouTube, Instagram, Search facilities, feedback mechanisms etc. 2.2. Quantity of Social Media Used The primary findings presented in this section represents the number of social media tools that each of the 48 federal departments are using to engage with the general public. From the analysis of the findings, it is found that Facebook and Twitter are the most popular and widely used social media engagement tools utilized by federal departments. On the other hand, Blogger is the least preferred social media engagement tool used by the federal departments of the UAE. The other social media engagement tools that are used by these federal department are YouTube, official website, live chat options, 24/7 feedback mechanism, Instagram, electronic e-mailing systems, RSS-feeds, LinkedIn etc. 2.3. Active/non-Active Users This section of the research report presents the level of activities carried out on the social networking profiles of the federal department and the status of social networking profiles in terms of active or non-active users. The findings of the previous sections are justified in this section as well, as it is revealed that majority of the departments are not active users of Blogs as a social media engagement tool. Only Federal Authority of Human Resources, Government of Emirates and Ministry of Education are the active users of Blogs as a social media engagement tool with the general public. The assumption that the researcher has made while formulating the findings of this section is that, any federal department having more than 1,000 users on all of its social networking profiles are eligible to be marked in this section. It has been found that the majority of the Federal Departments are active users of social networking tools and engage masses into the conversation and promotional activities. Only Zakat Fund, The National Council for Tourism and Antiquates, Red Crescent UAE, National transport Authority, Department of Energy, Department of Cabinet Affairs, Insurance Authority and Emirates Post Group are either non-active users of social networking tools or have less followership in terms of engaging masses into conversations and promotional activities. 2.4. Value Addition Strategy This section of the findings presents the value addition strategies and tools used by Federal Departments of UAE to keep the interest of people on these social networking tools high. From the analysis, it has been found that the social networking tools maximize the value of communication carried out by the federal departments with the general public. The value addition strategies focuses on providing general public with updated information about the functions and activities of the federal departments, public service messages, visual and photo projection of events, achievements and awards won for performance excellency, press releases and future projects and plans of the respective federal departments. The best features that are found on the social networking profiles of all departments are search facility, feedback mechanisms and ability of the website to show content in multi languages. By providing users with these options, the department aims at facilitating the visitors and the general public and provides them instant solutions to their problems. 3. Discussion From the preliminary analysis, it has been found that the Government of UAE and the general public reflect a positive attitude towards the usage of social media by the federal department. It is also found that the general public has high expectations from the usage of social media by federal departments and its advantages for delivering superior quality services to the general public (Hakki, 2004). These findings are in alignment with the reviewed literature, which asserts that the use of social media by federal governments for improving service delivery mechanism provides numerous benefits. These benefits are as following: Increased access of the general public to the services offered by federal departments Quality of services delivered by the federal departments to the general public is improved Cost of delivering services to the general public is reduced Engagement of public opinion in policy formulation is increased Instant solutions to the general public issues are provided (Arab Social Media Report, 2012). From the analysis of primary findings, it is observed by the researcher that there is a gap between the expectation of the general public for service delivery and the federal departments’ ability to meet those expectations. From the review of literature, it is found that this gap will exist as it is, due to the security concerns that the general public feels towards engaging into social media networking with the federal departments in UAE. These security concerns might include cyber hacking, negativity shown by the participants in the social network communication process, proficiency lacking reflected in the federal departments’ service delivery through social networks and fake or invalid information provided over the social networking profiles (Freed et al., 2011). However, from the review of the Federal Departments’ social network profiles, it is found that the majority of the users visit these pages frequently and provide their feedback on services delivered to them (Arab Social Media Report, 2012). As all of the selected federal departments of Government of UAE are using social networks to engage the general public in discussions and policy formulation, the majority of these departments maintain a regular presence. For this reason, these departments post updates and discussion topics at least twice a week, whereas others may post several times in a single day. Keeping this in view, the federal departments allocates resources for social network the general public engagement to the maximum extend, though few of the departments does not do so. In the majority of the departments, there are designated personals that take care of the social network engagement of the federal departments with the general public and act as a moderator in the communication process (Mergel, 2012). Apart from engaging into social media communication with the general public for issue resolving, the majority of the departments are using social media channels for the scientific research and development by collecting information (Arab Social Media Report, 2012). The popularity of social media and its usage by the federal government to engage the general public into policy formulation and feedback can be established with the help of recent statistics. The recent statistics reviewed by the researcher reveals that around 41% population of UAE uses social media technology. In this scenario, the federal government views it as an opportunity to communicate with the majority of the population. According to another survey, it is found that UAE is among those countries of the world, where the social media penetration is highest, i.e. 74% of the smart phone and computer users are using social media. But the main obstacle to take full advantage of social media channels is the consistent increase in cyber crimes and privacy violation (Arab Social Media Report, 2012). To counter this argument, the director of Governance and Innovation at Mohammad bin Rashid School of Government Fadi Salem says: “There are no proper guidelines or framework for government entities to use social media, so this enables improper uses and could create reputational risks for entities. There should be awareness for government and the public – when it comes to privacy especially – and people need to be mindful of this. The challenge is that, when you provide services through social media, you need to properly target your messages towards social media users. This will increase the quality of services you can provide, and the public benefit outweighs this risk and government entities should work to mitigate this effect.” (Sinclair, 2013) The interior and foreign departments of the UAE are found to be the largest beneficiaries of the social networking channels. The activities observed on the social networking channels of these departments reflects that the government is depending more on its virtual communication than on engaging with the public directly, which obviously is the resultant of high costs involved and the lack of facility for the general public. Moreover, these departments keep the general public informed by sending messages, event alerts, solidarity reminders and breaking news about the national and international affairs (Brander, 2012). Once the population is updated, they start to give their feedback on posts and advertisements posted by the government. Population’s feedback helps the government to establish UAE’s stand over the local and global issues. The only obstacle in the efforts to increase social media’s penetration among the masses is the security concerns of the general public. Experts suggest that the Government of UAE should focus on developing social media usage policy or framework, which limits its users to the legal use of effective technology (Mustafa, 2013). Since 2008, the dependency of UAE’s government on the revenues earned from oil exports has shifted to the non-oil sector, i.e. the services provision and product development and manufacturing. For this reason, the government has marked Information and Technology development and its prevalence in the public engagement efforts has also increased. UAE is leading the MENA (Middle-East and North Africa) region with the usage of social networking tools. This is the resultant of 1.4% increase in the economy due to the usage of social media engagement tools with the general public and around US $ 5 billion investments made by the UAE government for the development of infrastructure in this regard (Shane, 2011; Dutta & Mia, 2011). From the findings, the researcher found that the most famous social media tools that are being used by the federal government of UAE and is appreciated by the general public are Facebook and Twitter. Though Facebook is widely used, but it has been found that this tool is not as effective to engage the general public as Twitter is. This is the reason that Twitter and its use in public engagement with the government of UAE. In UAE, total number of active users of Twitter is around 400,000. In this respect, the federal departments are more active on Twitter and their followership is also on the higher side when it comes to engagement with the general public on Twitter (Cherrayil, 2013). Keeping in view the findings of the primary research, it is asserted that the usage of social media by federal departments of UAE government is at maturity level. The government and its departments have implemented social media tools to engage with the general public and developed framework for the ethical usage of the medium (Walter & Berkley, 2013). The federal departments are reaping benefits of using social media as it helps to improve the following mentioned areas: Federal departments are now more economically efficient as the feedback provided by the general public over services delivered to them is used to exploit economies of scale and provide maximum number of service by identifying identical issues. Usage of social media by federal department is also increasing their efficiency in using different tools to filter the popular issues from the relatively less-important issues, which need immediate attention. These social media tools are also used to help government employees improving their productivity with respect to the efficiency in service delivery to the general public. Lastly, the effectiveness of using social media by the federal departments of UAE government is that, it helps these departments to gather the general public at one platform for improving the infrastructure of the Emirates and gather innovative ideas to align the performance of individual departments with that of global standards. The requirement at this stage is to determine if the implemented social media strategy is improving the service delivery mechanisms and satisfying the general public’s need or not. Moreover, there is a need for training of the general public about the usage and benefits of social media in different situations and scenarios (Deloitte, 2011). After implementing the framework of using social media, it is also important to discuss the usage patterns of social media engagement tools. From the analysis, we have found out that what are the social media tools are used by the federal departments of UAE’s government. Here it is necessary to understand how this whole government-public communication mechanism works (Girard & Girard, 2010). It has been revealed by the primary research in this study, that people login to federal departments’ social networking profiles to view the services available to them. Once the services are determined, the general public would look for the opinions of other public members about the same service. If the customer avails the services required, he would also be able to provide his feedback on the acquired services. The feedback provided by the general public is used by federal departments to identify the strengths of their services delivered to the citizens, and at the same time, the weaknesses of the service delivery systems. The federal departments, in the light of the suggestions, remove these weaknesses afterwards and recommendations presented by the general public over the social media engagement channel (Harrop, 2011). Before the discussion on the findings reaches to end, the researcher would like to justify the findings of the present research study with the help of studies mentioned in the literature review section of the report. As Ayish (2005) studied the usage of social media by 20 federal departments and found out that the government engages with public on social media forums for following reasons: Sharing news and press releases with the general public Gathering feedback from the general public on services delivered to them by the federal departments Community services offered to the general public Sharing visual and photo galleries with the general public of government events and milestones achieved Resolving issues of local and foreigners with the help of bilingual issue resolving mechanisms Search facilities to the general public pertaining their particular issues that can only be resolved by the federal departments Profile and personal director of the people working in federal departments The findings of the present study also helps the researcher to infer that the federal departments of Government of UAE also makes use of social media channels for the said domains. But, on the broader aspect, the usage of social media channels by these federal departments has exceeded the expectations of the general public. Now, the government is focusing on making these social networking channels an official model of payments. The general public has to pay for utilities and services they avail throughout the air, and the government of UAE is planning to use social media channels for collecting these payments. Another study, conducted by Kirat (2007) was included in the literature. This study focuses on understanding the use of the Internet and Internet based social media technologies by the Public Relations department of UAE’s government. The findings of Kirat (2007) suggest that use of social media is beneficial which is reflected in the fact that around 24 public organizations of UAE’s government have a profile on social networking sites and is active on these profiles. These profiles provide 24/7 access to the general public regarding news, events, photo galleries, current and future planning processes. The findings of the current study also affirms the findings of Kirat’s study and reflects that the content which is displayed over the social networking profiles of the federal departments of UAE’s government is also related to the said fields. From the analysis of primary and secondary data retrieved for the sake of accomplishing objectives of the current study, it is clear that the UAE’s government and its federal departments are successful in their social media engagement strategy. These departments use social media for public relationship management and engaging general public into policy and regulation development and take their feedback on services delivered to them. The general public see it as a successful public relation effort of the UAE’s government as it help the general public to engage in events and receive up-to-date press releases, news, archives, publications and future plans of t he Government of UAE. 4. Summary This chapter presented the findings of the primary and secondary research work and affirmed these findings with the help of research work mentioned in the literature review section of the report. The next chapter of the report would present certain recommendations to improve the utilization of social media channels by the federal department of Government of UAE and conclude the study with recommendations for future research in this area. Chapter 5: Conclusion and Recommendations Conclusion From the analysis of primary and secondary findings, the researcher found that all of t he 48 federal departments of UAE’s Government are using social media channels extensively. These department view social media tools as an opportunity to improve their P.R efforts, which ultimately would result in improving the performance and contribution of the federal government in general, public’s lives. The data collected from the social networking channels of the federal department reveals that these social networking sites help the government to adopt a symmetric public relation model and engage masses into providing feedback on services delivered by the government’s departments. All of the selected federal departments are active on the social networking channels and has posted news, information, galleries, future plans or public service messages to engage the general pub into open and transparent communication process. In few of the cases, it is found that a federal department may not be active on the social networking channels, but receives and provides feedback to the general public on the services delivered to them and their issues. It is also revealed that the information posted by the federal departments on the social networking profiles is in alignment with these departments’ corporate vision and future plans. Moreover, the researcher also observed during the research process, that the engagement of the federal departments with general public on social networking profiles has enabled the government to keep transparency in service delivery and show commitment towards keeping its communication channels with the general public, open and welcoming to the suggestions. The basic aim behind ensuring transparency and openness in communication is to deliver the message to the general public, that federal departments are committed towards providing state of the art public services to the general masses. This approach adopted by the federal government is helping to match with the international standards and increase public’s lifestyle. In addition, the openness of communication between public and federal government also indicates that the public relationship strategy of UAE’s government is in alignment with the emerging trends in information technology world. Lastly, it is found that the direct engagement of public with the government also brings down the costs involved. This is because; the government is using the potential of social media at fullest and does not need to involve any third party in the communication process with the general public. In this way, federal departments avoid the changes made in the press releases and news tickers by the third party communicators such as Television channels and radio broadcasters. The use of social media has enabled the federal department s to present a comprehensive communication package to the general public, which also includes the public relation efforts of the departments. By doing this, the government is successful in bringing down the costs involved and spends the saved money on public services. Recommendations Following are the recommendations, which would enable the government of UAE to make social networking communication more secure and reliable: 1. The UAE Government is advised to develop policy controls, which would enable the general public to engage into more interactive dialogue with the federal departments. On the broader aspect, the adaptation of policy controls would increase the trust of public on federal departments and increase the openness of the communication. 2. The UAE Government is advised to develop and adopt risk management and mitigation plans for the security and transparency of information provided or entered into the social networking profiles. 3. As the general public is the weak link in the social media communication process with the federal departments, it is advised that the Government of UAE should provide training or learning facilities to the general public about the usage of social media channels. 4. The Government of UAE should also enter into contract with the social networking sites and vendors, to establish control over the network activities and adopt systems that filter the quality of information or communication shared on these sites. 5. Lastly, the Government of UAE is advised to implement the social networking communication model to the other federal departments and direct inactive current departments of social network to make use of it effectively. List of References Arab Social Media Report, 2012. DSG's Governance and Innovation Program Participated in the first UAE Government Summit and launched a report titled "New Frontiers for Citizen Engagement: Impact of Social Media on Public Services in the UAE Federal Government. [Online] Available at: [Accessed 22 October 2013]. Ayish, M.I., 2005. Virtual public relations in the United Arab Emirates: A case study of 20 UAE organizations’ use of the Internet. Public Relations Review, 31(3), pp.381-88. Brander, M.N., 2012. Social Media Use in the Federal Government. NY: Nova Science Publishers, Incorporated. Cherrayil, N.K., 2013. GCC governments to weigh social media benefits. [Online] Available at: [Accessed 22 October 2013]. Deloitte, 2011. Social Media in Government: Tools to Improve Agency Operations. London: Deloitte Touche Tohmatsu Limited Deloitte Development LLC. Dutta, S. and Mia, I., 2011. The Global IT Report 2010-2011. Industry Profile. Geneva: World Economic Forum INSEAD: The Business School for the World. Freed, L., Berg, R., Campbell, K. and Totz, K., 2011. Federal Social Media Usage and Citizen Satisfaction. Washington D.C.: FORESEE. Girard, J.P. and Girard, J.L., 2010. Social Knowledge: Using Social Media to Know what You Know. New Delhi: IGI Global. Hakki, F., 2004. UAE Communication Projections Report. Dubai: Arab Advisors Group Arab Advisors Group. Harrop, K., 2011. The Benefits of Social Media in Government – Citizen Engagement. [Online] Available at: [Accessed 22 October 2013]. Kirat, M., 2007. Promoting online media relations: Public relations departments’ use of Internet in the UAE. Public Relations Review, 33(2), pp.166-74. Mergel, I., 2012. Social Media in the Public Sector: A Guide to Participation, Collaboration and Transparency in The Networked World. NJ: John Wiley. Mustafa, A., 2013. UAE Government ‘embraces social media’. [Online] Available at: [Accessed 22 October 2013]. Shane, D., 2011. IT investment in UAE ‘to grow 15% in 2011'. [Online] Available at: [Accessed 22 October 2013]. Sinclair, K., 2013. Social media regulation will benefit users, says UAE expert. [Online] Available at: [Accessed 22 October 2013]. Walter, A. and Berkley, H., 2013. The Social Media Advantage: An Essential Handbook for Small Business. NY: Self-Counsel Press. Appendix-I Usage of Social Media Chart S. No. Federal Agency Name Social Media Presence Yes No 1. AlMajles ? 2. General Authority of Islamic Affairs and Endowments ? 3. Central Bank of the UAE ? 4. Federal Customs Authority ? 5. Ministry of Economics ? 6. Ministry of Justice ? 7. Emirates Post Group ? 8. Emirates Group for Standardization and Metrology ? 9. Federal Authority for Human Resources ? 10. Government of Emirates ? 11. Federal Authority for Nuclear Regulation ? 12. Federal Electricity and Water Authority ? 13. General Civil Aviation Authority ? 14. General Authority for Pensions and Social Security ? 15. Higher Colleges for Technology ? 16. Insurance Authority ? 17. Emirates Identity Authority ? 18. Institute of Training and Judicial Studies ? 19. Ministry of Culture, Youth and Community Development ? 20. Ministry of Federal National Council Affairs ? 21. Ministry of Cabinet Affairs ? 22. Ministry of Education ? 23. Department of Energy ? 24. Ministry of Environment and Water ? 25. Ministry of Finance ? 26. Ministry of Foreign Affairs ? 27. Ministry of Health ? 28. Ministry of Higher Education and Scientific Research ? 29. Ministry of the Interior ? 30. Department of Labor ? 31. Ministry of Public Affairs ? 32. Ministry of Public Works ? 33. Ministry of Social Affairs ? 34. The Supreme Council for National Security ? 35. National Media Council ? 36. National Qualifications Authority ? 37. National Transport Authority ? 38. UAE Red Crescent ? 39. Securities and Commodities Authority ? 40. The National Human Resource Development and Employment Authority ? 41. Telecommunication Regulatory Authority ? 42. National Statistics Department ? 43. The National Council for Tourism and Antiquates ? 44. United Arab Emirates University ? 45. General Authority of Youth and Sports Welfare ? 46. Zakat Fund ? 47. Marriage Fund ? 48. Zayed university ? Assumptions: 1. All federal departments using any form of social networking, i.e. Facebook, Twitter, Instagram, YouTube, RSS Feeds, E-mail etc., are eligible to enter the list. Appendix-II Quantity of Social Media Quantity of Social Media Facebook Twitter YouTube Bloggers Website Live Chat Instagram E-mail Others AlMajles ? ? - - ? - ? ? ? General Authority of Islamic Affairs and Endowments ? ? ? - ? - - ? ? Central Bank of the UAE - - - - ? - - ? ? Federal Customs Authority - ? - - ? - - ? - Ministry of Economics ? ? ? - ? - - ? ? Ministry of Justice ? ? ? - ? ? - ? ? Emirates Post Group - - - - ? - - ? ? Emirates Group for Standardization and Metrology ? ? ? - ? - - ? ? Federal Authority for Human Resources - ? ? ? ? ? - ? - Government of Emirates ? ? ? ? ? ? - ? ? Federal Authority for Nuclear Regulation ? ? ? - ? - - ? - Federal Electricity and Water Authority ? ? - - ? ? ? ? - General Civil Aviation Authority ? ? ? - ? ? - ? ? General Authority for Pensions and Social Security - - - - ? - - ? - Higher Colleges for Technology ? ? ? - ? ? - ? ? Insurance Authority ? ? ? - ? - - ? ? Emirates Identity Authority ? ? ? - ? ? - ? ? Institute of Training and Judicial Studies - - - - ? - - ? - Ministry of Culture, Youth and Community Development ? ? ? - ? ? - ? ? Ministry of Federal National Council Affairs ? ? ? - ? ? - ? ? Ministry of Cabinet Affairs - - - - ? - - ? - Ministry of Education ? - ? ? ? ? - ? ? Department of Energy ? ? ? - ? ? - ? - Ministry of Environment and Water ? ? ? - ? ? ? ? ? Ministry of Finance ? ? ? - ? ? - ? ? Ministry of Foreign Affairs - ? - - ? - - ? - Ministry of Health ? ? ? - ? ? - ? - Ministry of Higher Education and Scientific Research ? ? ? - ? ? ? ? ? Ministry of the Interior ? ? ? - ? ? - ? ? Department of Labor ? - - - ? ? - ? - Ministry of Public Affairs ? ? ? - ? ? - ? - Ministry of Public Works ? ? ? - ? ? - ? - Ministry of Social Affairs ? ? ? ? ? ? - ? - The Supreme Council for National Security ? ? ? - ? ? - ? - National Media Council ? ? ? - ? ? - ? - National Qualifications Authority ? ? ? - ? ? ? ? ? National Transport Authority ? ? ? - ? ? - ? - UAE Red Crescent - - - - ? - - ? - Securities and Commodities Authority ? ? ? - ? - - ? ? The National Human Resource Development and Employment Authority ? ? ? - ? - - ? - Telecommunication Regulatory Authority ? ? ? - ? - ? ? - National Statistics Department ? ? ? - ? ? - ? ? The National Council for Tourism and Antiquates - ? ? - ? ? ? ? ? United Arab Emirates University ? ? ? - ? ? - ? ? General Authority of Youth and Sports Welfare ? ? ? - ? ? ? ? ? Zakat Fund ? ? - - ? ? - ? ? Marriage Fund ? ? ? - ? ? - ? ? Zayed university ? ? ? - ? ? - ? ? Assumption: 1. The field of “Others” includes RSS Feeds, Linkedin Profile and any other social media that a Federal Department is using. Appendix-III Active/Non-Active Users Active/non-Active User Followership Comments Posts Blogs AlMajles ? ? ? - General Authority of Islamic Affairs and Endowments ? ? ? - Central Bank of the UAE - - ? - Federal Customs Authority ? - ? - Ministry of Economics ? ? ? - Ministry of Justice ? ? ? - Emirates Post Group - - ? - Emirates Group for Standardization and Metrology ? ? ? - Federal Authority for Human Resources ? ? ? ? Government of Emirates ? ? ? ? Federal Authority for Nuclear Regulation - ? ? - Federal Electricity and Water Authority ? ? ? - General Civil Aviation Authority ? ? ? - General Authority for Pensions and Social Security - - - - Higher Colleges for Technology ? ? ? - Insurance Authority - - - - Emirates Identity Authority ? ? ? - Institute of Training and Judicial Studies - - - - Ministry of Culture, Youth and Community Development ? ? ? - Ministry of Federal National Council Affairs ? ? ? - Ministry of Cabinet Affairs - - - - Ministry of Education ? ? ? ? Department of Energy - - ? - Ministry of Environment and Water ? ? ? - Ministry of Finance ? ? ? - Ministry of Foreign Affairs ? ? ? - Ministry of Health ? ? ? - Ministry of Higher Education and Scientific Research ? ? ? - Ministry of the Interior ? ? ? - Department of Labor ? ? ? - Ministry of Public Affairs ? ? ? - Ministry of Public Works ? ? ? - Ministry of Social Affairs ? ? ? - The Supreme Council for National Security ? ? ? - National Media Council ? ? ? - National Qualifications Authority ? ? ? - National Transport Authority - - ? - UAE Red Crescent - - - - Securities and Commodities Authority ? ? ? - The National Human Resource Development and Employment Authority ? ? ? - Telecommunication Regulatory Authority ? ? ? - National Statistics Department ? ? ? - The National Council for Tourism and Antiquates - ? ? - United Arab Emirates University ? ? ? - General Authority of Youth and Sports Welfare ? ? ? - Zakat Fund ? ? ? - Marriage Fund ? ? ? - Zayed university ? ? ? - Assumptions: 1. To be applicable for the field of followership, the department must have more than 1000 followers on its social networking profiles. Appendix-IV Value Addition Strategy Value Addition Strategy Corporate News Information Dissemination Galleries Public Service Achievements Press Releases Search Facility Feedback Facility Multi Language Future Plans AlMajles ? ? ? ? ? ? ? ? ? ? General Authority of Islamic Affairs and Endowments ? ? ? ? ? ? ? ? ? ? Central Bank of the UAE ? ? - ? ? ? ? ? ? - Federal Customs Authority ? ? ? ? ? ? ? ? ? - Ministry of Economics ? ? ? ? ? ? ? ? ? - Ministry of Justice ? ? ? - ? ? ? ? ? - Emirates Post Group ? ? - ? ? - ? ? ? - Emirates Group for Standardization and Metrology ? ? ? ? ? ? ? ? ? ? Federal Authority for Human Resources ? ? ? ? ? ? ? ? ? ? Government of Emirates ? ? ? ? ? ? ? ? ? ? Federal Authority for Nuclear Regulation ? ? - - ? ? ? ? ? - Federal Electricity and Water Authority ? ? ? ? ? ? ? ? ? General Civil Aviation Authority ? ? ? ? ? ? ? ? ? ? General Authority for Pensions and Social Security ? ? - ? - ? ? ? ? ? Higher Colleges for Technology ? ? ? ? ? ? ? ? ? ? Insurance Authority ? ? - ? - ? ? ? ? - Emirates Identity Authority ? ? ? ? ? ? ? ? ? ? Institute of Training and Judicial Studies ? ? - ? - ? ? ? ? - Ministry of Culture, Youth and Community Development ? ? ? ? ? ? ? ? ? ? Ministry of Federal National Council Affairs ? ? ? ? ? ? ? ? ? ? Ministry of Cabinet Affairs ? ? - ? - ? ? ? ? ? Ministry of Education ? ? ? ? ? ? ? ? ? ? Department of Energy ? ? ? ? ? ? ? ? ? - Ministry of Environment and Water ? ? ? ? ? ? ? ? ? - Ministry of Finance ? ? ? ? ? ? ? ? ? ? Ministry of Foreign Affairs ? ? ? ? ? ? ? ? ? ? Ministry of Health ? ? ? ? ? ? ? ? ? - Ministry of Higher Education and Scientific Research ? ? ? ? - ? ? ? ? ? Ministry of the Interior ? ? ? ? ? ? ? ? ? ? Department of Labor ? ? ? ? ? ? ? ? ? ? Ministry of Public Affairs ? ? ? ? - ? ? ? ? - Ministry of Public Works ? ? ? ? ? ? ? ? ? - Ministry of Social Affairs ? ? ? ? ? ? ? ? ? ? The Supreme Council for National Security ? ? ? ? - ? ? ? ? - National Media Council ? ? ? ? ? ? ? ? ? ? National Qualifications Authority ? ? ? ? - ? ? ? ? ? National Transport Authority ? ? ? - - - ? - ? ? UAE Red Crescent ? ? ? ? ? ? ? ? ? - Securities and Commodities Authority ? ? ? ? ? ? ? ? ? - The National Human Resource Development and Employment Authority ? ? ? ? ? ? ? ? ? ? Telecommunication Regulatory Authority ? ? ? ? ? ? ? ? ? ? National Statistics Department ? ? ? ? ? ? ? ? ? ? The National Council for Tourism and Antiquates ? ? ? ? - ? ? ? ? - United Arab Emirates University ? ? ? ? - ? ? ? ? - General Authority of Youth and Sports Welfare ? ? ? ? ? ? ? ? ? ? Zakat Fund ? ? ? ? - ? ? ? ? - Marriage Fund ? ? ? ? - ? ? ? ? - Zayed university ? ? ? ? - ? ? ? ? ? Read More