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Conflict resolution - Essay Example
Author : rhett46
Journalism & Communication
Pages 5 (1255 words)
Conflict resolution is a common practice in many settings in the contemporary world. Conflict resolution is described as the techniques and practices undertaken in enabling the peaceful termination of a disagreement. There are several types of conflicts, but the one to be discussed in this essay is the informal conflict between two workers in an organization…
Informal conflict is a disagreement whereby, the parties involved in the disagreement decide to solve their differences peacefully among themselves or with a mediator rather than doing it the official way. This nature of a conflict is less costly in terms of money and less involving. The methods, which will be applied in this conflict resolution exercise, will include distancing; one of the parties in disagreement stays away from the other; negotiation; allow the parties in dispute to sit down and discuss amongst themselves on how to terminate their differences peacefully. The last technique will be the mediation process, which will involve the intervention of a third party to try to reconcile the disagreeing parties. The parties in disagreement will have to give a brief account of the incident, which led to the conflict, declare their stance as far as the incident is concerned, their feelings, concerns, and emotions as well as their views. A brief conversation has to take place between the parties where they will state their stance concerning the resolution, including their level of satisfaction emotionally, physically, and psychologically. This will give the mediator confidence and strong will to carry out other mediation processes in the future (Ramsbotham, Tom & Hugh, 2011, 15). Williams and Cheryl have been doing a job in the same manufacturing organization for several decades and have been great friends. When their present manager is about to leave the organization, he promotes Williams, something which Cheryl does not take positively. ...
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