What is the service encounter and how is it managed in the hospitality industry - Essay Example

Enhancing services provided by the company ensures that the hospitality is provided to the optimum level by their onboard staff.... service encounter Journal Introduction Organisations are facing huge challenges over the years due to globalisation and internationalisation of many companies.... Therefore, the objective of the report is to analyse the service encountered while availing the services of four different organisations namely, Emirates Airlines, Commonwealth Bank, Wrest Point Tasmania and Eagle Boys Pizza....

However, it has been noted that a decline in the local management and its development cannot be realized due to the success of the hospitality industry, which rests at a local level (Morgan et al.... The quality in tourism and hospitality industry entails of efforts of the managers to ensure that they achieve profitability and success.... When quality services are delivered, this is termed as a major challenge that the hospitality manager encounter since it is essential conditions that yield success (Morgan et al....

otel Park Inn is basically a type of room night segment of the hospitality industry although it provide leisure and conference facilities as well.... Every interaction is a service encounter in the hospitality sector and interactions take place at various levels.... Quality service is a major challenge facing the hospitality sector in this millennium.... the hospitality sector in Pakistan can be divided into the corporate and the consumer sector, the corporate being a very large and dominating sector....

the service encounter and subsequent relationship developed between the customers and the front office service providers make the management of the organizations value the employees as one of the most valuable assets in the organization.... hellip; It is still worth acknowledging that pure use of technology is not appropriate especially in the hospitality industries (Williams, 2002, p.... The kind of physical contact that is developed during a personal service encounter between the consumer and front-line employees is essential in developing a good relationship....

Every interaction is a service encounter in the hospitality sector and interactions take place at various levels.... This research proposal "High/Low Volume of service encounter and its effect on overall Service Quality of Hotel Park Inn" indicates the interest in analyzing the impact of high/low volume of service encounter on the overall service quality of Hotel Park Inn.... hellip; This research (both primary and secondary) shall help me identify the high/low volume of service encounter and its effect on the overall service quality of Hotel Park Inn....

While the use of technology and computers in different industry sector has met with success, it has only recently been incorporated in the hospitality sector.... To deliver SCV the hotels need to provide the best quality, best prices, and best service.... The author of the following paper states that customer value is a strategic weapon in attracting and retaining customers but delivering superior customer value (SCV) is an ongoing concern in building and sustaining competitive advantage (Wang, Lo, Chi & Yang, 2004)....

he perception of good service by customers from different geographical regions is thus important for the businesses in the hospitality industry to be able to satisfy customers.... The physical product offered by the hospitality industry is important, the experience that customers have mostly depended on interactions with front-line staff.... The time when customers come into direct contact with a service provider forms the basis of the success of the hospitality industry because customers develop impressions about the organisation....

The objective of this paper is to thoroughly analyze and discuss cultural diversity management in the hospitality industry, focusing mainly on the concepts of culture, cultural diversity, managing cultural diversity—criticisms and opportunities, managing culture shock, and training.... nbsp; Unfortunately, few companies view cultural diversity as a tool to acquire competitive advantage (Saee, 2006); hence this paper is significant for it can formulate solutions to challenges and opportunities posed by cultural diversity in the hospitality industry....