Marks & Spencer plc - Research Paper Example

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Marks & Spencer plc

The 7-S-Model is better known as McKinsey 7-S. This is because the two persons who developed this model, Tom Peters, and Robert Waterman, have been consultants at McKinsey & Co at that time. They published their 7-S-Model in their article “Structure Is Not Organization” (1980) and in their books “The Art of Japanese Management” (1981) and “In Search of Excellence” (1982).Those seven elements are distinguished in so called hard S’s and soft S’s. The hard elements (green circles) are feasible and easy to identify. They can be found in strategy statements, corporate plans, organizational charts and other documentations.The four soft S’s however, are hardly feasible. They are difficult to describe since capabilities, values, and elements of corporate culture are continuously developing and changing. They are highly determined by the people at work in the organization. Therefore it is much more difficult to plan or to influence the characteristics of the soft elements. Although the soft factors are below the surface, they can have a great impact on the hard Structures, Strategies, and Systems of the organization.Effective organizations achieve a fit between these seven elements. This criterion is the origin of the other name of the model: Diagnostic Model for Organizational Effectiveness. In change processes, many organizations focus their efforts on the hard S’s, Strategy, Structure, and Systems. They care less for the soft S’s, Skills, Staff, Style and Shared Values. ...
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The author of this paper "Marks & Spencer plc" touches upon the business led by "Marks & Spencer". Reportedly, it operates in 30 countries worldwide and has a group turnover in excess of £8 billion. It has specific values, missions, and visions…
Author : cindy27

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