Since the airport is being modernized, therefore it will help if the NAA is able to manage the supply chain of this equipment in such a manner that the airport gets user-friendly baggage carts, tow trucks, and other loading equipment. The Supply chain for procuring this equipment can be drawn as;
Supply chain management (SCM) in general involves managing complex flow of information, materials, and money across multiple functional areas both within and among companies (Faisal et al, 2006). Efficient management of the supply chain helps in value addition in the final product, which ultimately leads to customer satisfaction. Quality of the services provided is ultimately assessed by the visitor while at the airport. In this case, the Kostova Airport Authority (NAA) requires;
Baggage trolleys: to help the customer in carrying his/ her luggage from one place to another. Therefore, such carts should not be too heavy in weight. It should be made up of lightweight material, yet with sufficient strength to withstand daily impacts and comparatively heavyweights. The baggage carts must also be made in such a manner that the while moving the cart, the luggage should not fall on the ground, which might result in more difficulties for the visitor. The carts must have lightweight and friction freewheels, which could be easily nudged by the visitor. The general complaint about such carts is that their wheels tend to fall apart or become immovable. NAA should try to avoid such situations.
Small tow tractors: These types of tractors are generally used to carry some luggage, maintenance equipment, replacement parts etc. quickly to the aircraft. These carts are generally driven by the airport staff, therefore their direct users are the employees of the NAA. But, the effective use of the tractors invariably affects the services being provided to the visitor.