The paper tells that TQM is the name of a planned approach that is intended to implant necessity of quality in all organizational processes from the core management systems that are focused on achieving various goals and objectives in addition to ensuring customers’ satisfaction to the supplier relationships and motivation needed to maintain rapport between the members of an organization. The bedrock of TQM is based on reducing different errors happening during the production process that is capable of tarnishing consumer’s satisfaction. Basically, it illuminates the way to make the idea of customer-defined quality possible, so that the other competitors in the market cannot take advantage of the poor quality. Introducing the concept of quality is not the effort of just one person but, its concept began to form when the competition in the business world became quite fierce and each organization made quality its top priority, and that also gave quality a strategic meaning, with the result that presently TQM is the concept that is broadly used to define quality. The process of TQM can work practically with effective results, only if everybody involved in maintaining the highest quality knows how TQM actually operates. The basic structural plan of TQM is organized by senior management generally and implemented by those who have to cope with the strategies involved in the production area like supervisors and employees. So, almost everybody in an organization at every level is involved in this process. Ensuring that everything is operating well is the core strategy involved in operating TQM intelligently. According to Chryanthou, TQM works well when everything is made to focus on customers’ needs and the type of quality preferred by them is tried to be achieved. Quality errors should be reduced so that the businesses make customers the center of attention. Agreeing on different plans, all of which focus on customers, is the main way TQM operates successfully. That is because the concept of quality, itself, is centered on truly meeting the expectations of customers. Considering this, it can be said that TQM is broadly a customer-focused concept that should be manipulated to handle the competition in the market.
This paper is based on the comprehensive discussion of Total Quality Management (TQM) and almost every aspect of this special type of management, especially how it can be applied at different levels, is meticulously tried to be covered…
It is explained that when a customer complaint appears managers often decide ‘to improve internal operations’ (Campanella 17). In this way, it is expected that quality of product/ service will be increased, so that customer is satisfied. However, this practice can lead to the following implication: operational costs are increased and ‘the potential for profit is decreased’ (Campanella 17).
373). According to Pfau (1989) TQM is an approach towards improving the quality of services and goods on a continuous basis which involves participation of individuals at every functional level of an organisation. This study deals with the TQM practices followed at Toyota and how they manage to improve the quality of their products along with all the associated business activities.
The journey from the Stone Age to civilization was a long one and it required a combined effort from all the stakeholders. The journey, which started its process slowly eventually grabbed pace and making advancements at a rapid pace. If we examine the growth of humanity in every aspect, we will find one common feature in all of them.
Moreover, enterprises were not way about the quality of service they delivered. However, the authors note that this has drastically changed as organizations have become increasingly adaptive in offering both tangible products and services that are globally competitive through TQM techniques.
Technical Development 10 3.3. Marketing the Product 12 Figure 1: Diagrammatic Representation of the Operational Process of Chevrolet 13 Section 4 – Literature review: TQM 14 4.1. Process/ Prevention 15 4.2. Training and Education 15 4.3. Empowerment/ Organisation 15 4.4.
In fact, many studies reveal that to many, organizations, goals are just one and the same as the performance of the organization itself. It therefore becomes more challenging to realize set goals, thus the need for some frameworks through which the realization of set goals; short term as well as the long term goals may be evaluated (Ordonez et al, 2009, p.1-5).
Total quality describes the culture, attitude and organizational structure of a company that strives to provide customers with products and services that fully satisfy their needs. This culture requires quality in all aspects of a company’s operations, harnessing processes that do it right the first time and eliminate all defects.
Wang (1996) refers to TQM as an important methodology to integrate lateral functions and implement best practices. Implementation of such a plan on a continuous basis allows the business process to remain fresh, innovative
Total quality administration might be outlined as an administration framework for a client centered association that includes all representatives in persistent change. It utilizes system, information, and compelling correspondences to incorporate the quality order into
The author states that an important aspect of TQM is Team building. It allows organizational employees to coordinate and communicate. In addition, it helps to educate and guide employees in providing a wide level of flexibility and agility for their business environment. It also facilitates organizations to function with effectiveness and efficiency.
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