Enhancing the Value of Training - Case Study Example

 More emphasis would be put on clients and customers by introducing a new program on Social skills. The focus would be on developing skills in social networking and developing constructive human relationships. It is vital as Whitney is in consultation where people are required to interact with diverse populations.

Answer 3

     The new recruits should undergo training as it would help them to understand the organizational culture and facilitate their integration with the system so their competencies can be better exploited to suit the needs of the clients. If and when the employees or executives are required to cater to new requirements of clients and if their academic qualifications and experience require additional inputs, they must undergo training to upgrade their skills for optimal performance.

Answer 4

     Whitney must evaluate its programs through performance measurement and feedback from clients and in-house colleagues. This would help to evaluate the effectiveness of programs as and when used with clients. Improvements in social skills could also be gauged through feedback from colleagues and the satisfaction of clients. (words: 275)