StudentShare solutions
Triangle menu
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.

Human resource - Case Study Example

Nobody downloaded yet
It is pretty obvious from the case itself that the company is facing problems in retaining the customer service representatives. According to the representatives some of the causes for high rate of attrition have been working on weekends, very little contact with the other departments, hesitance for cold calling, lack of remuneration for success, etc. Therefore in order to solve the problem of employee retention these problems need to be take care. Here are a few recommendations that may provide a way out.
One of the major causes of retention has been working on weekends. Customers can need help or support at any point of time in the day, hence the customer care representatives need to be there for help even on weekends. However, the each of the customer care reps the may not have to work on each of the weekends. For example a customer service rep may work on two weekends in the month and may get rest on the other two. The reps should be given some extra remuneration for working on the weekends. Another root cause for attrition has been the lack of fact between the reps. and other members. Hence from time to time job rotation policy can be used. This can reduce the boredom as well as give the reps an opportunity to understand the way the other departments function. It can come in real handy while handling the customer queries. Another problem has been lack of recognition for the reps. hence there could be a token of appreciation for the best customer service rep. of the month. Also they reps should be provided some extra incentives for each sale they make. This can also minimize the problem of hesitance in cold calling. But that is not all it has been mentioned by the reps that most of time problems faced is something beyond the control, such as billing issues or late delivery. Hence the organization should make sure that the end product is being delivered to the customers in time, ...Show more
Cite this document
  • APA
  • MLA
  • CHICAGO
(“Human resource Case Study Example | Topics and Well Written Essays - 500 words”, n.d.)
Retrieved from https://studentshare.net/management/579576-human-resource
(Human Resource Case Study Example | Topics and Well Written Essays - 500 Words)
https://studentshare.net/management/579576-human-resource.
“Human Resource Case Study Example | Topics and Well Written Essays - 500 Words”, n.d. https://studentshare.net/management/579576-human-resource.
  • Cited: 0 times

Summary

As a matter of fact if job board is concerned it contributes to the highest number of applicants. However, no. of people joining through the job board source happens…
Human resource
Read Text Preview
Save Your Time for More Important Things
Let us write or edit the case study on your topic
"Human resource"
with a personal 20% discount.
Grab the best paper

Check these samples - they also fit your topic

International human resource management
The report has been designed to analyze the best strategies that can be implemented in order to refine the HR functions for the International Committee of Red Cross in order to meet the international standards of HR practice. ICRC is a global non-profit organization working for the revival of humanity from both natural and human made catastrophes.
14 pages (3500 words) Case Study
Recruitment (Human Resource Management)
The way to attract the right staff is to tell the truth (Pickard, 2001). The research centres on presenting the negative aspects of the job responsibilities. To increase the job applicant database, the negative or warts-and-all hiring policy must be included during the second phase of the recruitment process, the interview phase.
6 pages (1500 words) Case Study
Human resource management strategy

According to the research findings, it can, therefore, be said that after the economic downturn is ceasing, many small businesses are now witnessing an increase in their revenues. However, they have a dilemma, which is deciding between using these extra revenues to expand the business and increasing their employee’s salaries.

3 pages (750 words) Case Study
Human Resource Outsourcing
Outsourcing is entirely based on trust between the client and the outsourcer since it involves business function decision making management control sharing and transfer of operations to outside management. Though outsourcing has continued to receive mixed criticism from both the consumers and the management, it is widely used in the current dynamic global market by most companies at the local, regional and international scope.
8 pages (2000 words) Case Study
The Human Resource Function
Its brands include Cadbury, Schweppes, Trebor, Bassett's, Trident, Dr. Pepper, Halls, Dentyne, Snapple, Orangina, Bubblicious and 7UP. Its main competitors include Masterfood, and Nestle. It is the market leader in the United Kingdom with a market share of 29.5% as opposed to 19.7% and 14% for Masterfoods and Nestl respectively.
10 pages (2500 words) Case Study
Human Resource Management Unit
The project tries to the explore the existing condition of the company Howard Transport which was established long back and has been taken forward by the subsequent generations. The company was established through the initiative of Steve, who was a worker in a factory and had been seriously injured while at work which no longer allowed him to continue working
8 pages (2000 words) Case Study
Human Resource
Therefore, it should be clear for Fred that their salary cannot match. Moreover, if one is promoted his salary is expected to rise. Remember Fred have not been promoted but have only experienced
2 pages (500 words) Case Study
International Human resource Mangament
in this global company and this is being manifested in the increase in non-Chinese employees from other parts of the world coming to work in China (Harzing and Pinnington, 2012). First is to have a team comprising of different racial groups working in that company in order to
1 pages (250 words) Case Study
Strategic Human Resource Management
On the other hand the external factors that are facing the university and impacting negatively on its performance are the union unrest and stoppages, economic down turn, completion from the other universities and the legal predicaments raised concerning the foreign
2 pages (500 words) Case Study
Human Resource Management
ty is also likely to improve the company’s financial image and therefore stock prices and these identify increased worth of investments or profits should an investor trade in his or her stock. The benefit is likely to be short term as pressure is likely to overwhelm
1 pages (250 words) Case Study
Comments (0)
Click to create a comment
Let us find you another Case Study on topic Human resource for FREE!
Contact us:
+16312120006
Contact Us Now
FREE Mobile Apps:
  • About StudentShare
  • Testimonials
  • FAQ
  • Blog
  • Free Essays
  • New Essays
  • Essays
  • The Newest Essay Topics
  • Index samples by all dates
Join us:
Contact Us