The Management of a Harts Hotel Nottingham - Essay Example

Hart’s Hotel Nottingham Management lays the fundamentals of any form of business. Scholarly research depictsmanagement as an assembly of people working together towards a desired goal. As a discipline, it consists of interlocking functions that include staffing, planning, controlling, organizing, and directing an organization. Any business requires natural, technological, financial, and human resource for its success. Research depicts that business works in accordance with a range of policies aiming in achievement of defined objectives. Different businesses have different management practices and set goals to achieve. An organization always aims at giving quality service to the customers. This is meant to attract more customers thus leading to profit maximization and business expansion. This paper discusses in depth about Harts Hotel Nottingham, its accommodation and front service management. Hart’s hotel is said to be a magnificent place for exploration. It’s a classical 17th century mansion owned by Tim and Stefa Harts and under management of Rupert Elliot. The hotel maintains high standards of modernization with light and airy modern space. It presents beautiful scenery with walls decorated in a range of bright abstract canvasses and no echoes of its previous incarnation (Vickers, 2005:42). Not only is the place fantastic to the viewer’s sight but also a very clean environment with friendly and helpful staff. Scholar depict that the restaurant advocates for excellent service and delicious menus. The hotel is located approximately a 3-minute walk form the city centre hence convenient enough for visitation. Moreover, it portrays a quiet environment away from noise of traffic and nightlife thus relaxing and comfortable for stay (http://www.tripadvisor.com/ShowUserReviews-g186356-d292105-r14432692-Hart_s_Hotel-Nottingham_Nottinghamshire_England.html). Hart’s hotel has quite a pleasant accommodation service. The rooms have high ceilings thus making the place light airy, contemporary, and comfortable. The top quality beds are neatly and stylishly equipped with goose down pillows and duvets, and Egyptian cotton bed linen. Once, a customer visited the place and found the duvets not pleasant for the warm night, upon calling for replacement with light sheets, they were promptly provided with immediate effect to his satisfaction under quality service. The hotel offers bed breakfast to those who require the service. The hotel provides a variety of rooms that include garden rooms, superior rooms, standard rooms, special packages, tariffs, and suites (http://www.tripadvisor.com/ShowUserReviews-g186356-d292105-r14432692-Hart_s_Hotel-Nottingham_Nottinghamshire_England.html). In addition, the hotel suites are well situated to the customers’ satisfaction and spacious enough making it possible for them to catch a spectacular sight of the hotel’s clandestine garden and calm park area. The beautiful rooms have mini-bars well stocked with the best quality drinks consisting of wines, ales, and fresh milk for the customers with the desire of making tea. Moreover, the room provides sufficient entertainment facilities ranging from T.V sets to radios. Further, there are internal charging points that are laptop friendly (http://www.hartsnottingham.co.uk/). Researchers depict that attention to detail and efficient personal service makes Hart’s hotel cut above the rest. Although these rooms depict modernization and a range of superb facilities, they have pessimistic qualities that seem not appeasing to the customers. For instance, the room are said to be small and less spacious. Most customers depict that although the rooms are stylish and modernized with quality service, they are very small compared to their prices (Vickers, 2005:42). It also becomes hard to accommodate the customer’s luggage and at times, a customer may find it hard to use the mirror on reverse of the wardrobe door. Once this month, a customer visited the hotel with the daughter and recommended that the room provided was very small to accommodate them. Further, there were stains on the carpet making the room not tidy enough. Another issue that some customers view as unpleasant is the location of the kitchen that is next to the rooms. It offers unpleasant smell to the customers thus finding the place a bit uncomfortable. The hotel maintains high standards of customer service. Scholarly research depicts that customer service troop are worth extra payment due to their excellent work. They compliment largely the customer’s stay at the hotel. For instance, they are always available and ready to offer efficient and effective service to the customers (http://www.hartsnottingham.co.uk/). Research depicts that the staff members portray humility and politeness to the customers. They do their best to win the customer’s favor and delight. Moreover, they are ever jovial and in happy mood as they interact with the customers. In most cases, those customers who visit the hotel often live to recommend and appreciate the pleasurable services offered to them by the staff members. However, although most of the staff is friendly and welcoming full of warmth, some to some extend are harsh and cruel to the customers. This dispirits the customers for visiting the place once more. This therefore lowers the hotel’s market. Effective measures have to be taken to maintain the standards of the hotel. The hotel’s management committee has the responsibility of bring up a discussion on the improvement measures that are necessary to make the hotel a remarkable place for customer’s stay. According to most of the customers, the size of the rooms is seemingly small and less spacious. Therefore, it is necessary that the managing director ensure extension of the rooms to meet the customer’s tastes (Vickers, 2005:42). In every business that is successful, customer’s needs come before everything else. Therefore, in order for the hotel to expand in performance, it has to work towards attracting its customers in the best way possible. Some customers tend to complain of the high payments made for the room that is too small to meet the payments. This also has to be put into consideration and ensure that desirable amounts of payments are to be allocated depending on the room size and service provided. Tidiness of the hotel should also be emphasized at all times since cleanliness is a major factor that attracts a customer to a place. Another factor to emphasize in the hotel is staff-customer relationship. A good relationship between the staff members and the customer greatly affects the performance of the hotel (Vickers, 2005:42). For instance, the staff members should be polite, gentle, cheerful, and warm welcoming to the customers despite any circumstances. A set goal is a task that is hard to achieve for any business with lack of sufficient management and co-operation among the staff members. In many cases, how the business approaches a customer and offers service to him or her is very crucial to the business growth. In order to maintain and work towards meeting the customer’s needs, any business acquires both optimistic and pessimistic financial impacts in the business. Financial crises are very often in an organization. According to Hart’s hotel, the financial up come lies on the front office performance and accommodation. Arguably, a warm front office approach to the customers in most cases motivates them. This emphasizes their intended stay and prompts payments with no regrets. Moreover, the accommodation facilities and services provided by the hotel should be appeasing and effective for customers use. This will enable them dream and wish of ever coming back to the place thus boosting the hotel financially. However, provision of efficient service to the customers at one point may cause financial decline of the business. Modernizing the hotel and expanding to meet the customer’s desires is depicted as seemingly expensive. Therefore, although the main objective of the hotel is to attract customers and work to satisfy their needs, it becomes a major financial challenge to the management committee. The hotel should meet the customer’s expectation in order to succeed in the business. Regarding to the accommodation facilities, any customer visiting the place would advocate for a spacious room that is airy, well lit, and equipped with modern facilities. This aims at making the customer comfortable and able to enjoy his/her stay in the hotel. A warm welcome in the place is what all customers aspire and expect to have. It becomes disheartening for any customer to receive unpleasant services contrast to the expectations. Arguably, although some customers seem arrogant and disrespectful to the staff, it is essential for the staff members to show persistence. Moreover, any staff member serving a client should be ready to accommodate the customer and appreciate them at all costs. In so doing, the staff will have won the confidence of the client hence maintain them. Therefore, the hotel should focus in maintaining the customer’s expectations for excellent performance. In conclusion, Hart’s hotel is depicted as an outstanding place where an individual can visit to relax, have a scene of the beautiful environment, and explore the wonders of the world. Scholarly research depicts that the place is convenient and offers quality service despite the few management errors that require rectification for its performance. In order to earn more fame and win customer’s hearts in visiting the place, the management committee should aim for the best quality services. Success as depicted by scholars does not come on a silver plate and therefore, an individual has to work hard to attain it. Consequently, for Hart’s hotel to become a star and shine all over, it has to show commitment and thrive to do the best. Bibliography Vickers, G. 2005. 21st century hotel. London: Laurence King Publishing. http://www.tripadvisor.com/ShowUserReviews-g186356-d292105-r14432692-Hart_s_Hotel-Nottingham_Nottinghamshire_England.html Accessed 19 March 2012 http://www.hartsnottingham.co.uk/ accessed 19 March 2012. Read More