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Problems with the pre-admission call center - Case Study Example

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Problems with the pre-admission call center

The pre-admission procedure is an extremely crucial process in any infirmary. It is a crucial procedure because it provides the concerned doctor the chance to inform the infirmary of a patient’s surgery or appointment. It notifies of the patient’s admission date and the length of stay in the hospital. It is a prior encounter with a physician who elucidates the entire process, addresses any queries with regard to the treatment. It ensures that the ailing individual approves of his or her treatment at the infirmary. In this procedure, it is vital to confirm any individual details, Medicare or health coverage information, entitlement information and any physician’s information provided. The pre-admission call office has professionals, who have the responsibility to contact patients prior to admission to assess their medical accounts, confer their discharge needs, and respond to any queries that the ailing individuals might have, as well as offer directions with regard to the day of admittance to the infirmary. The nurse at the centre also ensures that the patient gets an appropriate appointment time for his or her respective medical procedure. In this same process, the patient might be required to get blood testing, x-rays, sessions with a physiotherapist and a dialogue with regard to discharge time. The pre-admission phase creates a chance for medical personnel to relate with the patients. This is usually to reveal the caring aspect of the infirmary via personalized, patient centric treatment. It provides an opportune time to foster ailing individual’s health literacy and their comprehension of care procedures so as to avert any needless readmissions (Forbes, p.1). A vital requirement to averting these readmissions is medical resolutions. This is where accessible and potential contra-intervening medical therapies are established and remediated. Persons with the least health literacy, low agreement profiles, and intricate regimens are most in danger. The doctor’s failure to recognize potential medication problems early is a patient security subject that can rapidly corrode a patient’s assurance in the infirmary. This can put patient in jeopardy. In addition, the pre-admission procedure assists reveal risks that can influence treatment and describe post release follow up treatments. This, consequently, enhances patient gratification issue. This process also assists in enhancing post discharge personal management. This is mainly to thwart expenses and perils related to needless re-admissions. The pre-admission process makes certain that all patients’ needs have been established. It also ensures that a patient comprehends everything that is going to occur and the related peril. It is a significant procedure since the patient’s as well as the infirmary’s resources is planned properly. An inclusive process assists in developing a positive initial impression on the client. The pre-admission procedure ensures efficient resource utilization and advances patient gratification and security. Fostering post release process all through the pre-admission procedure can make sure that a patient has an affirmative last impression. This also ensures that the patient has adequate information required for a secure recuperation. The significant objective of the pre-admission procedure is education of patients. This is prior to treatment, as well as post discharge supervision. This process also aids in developing a checklist of requirements for varied patients. This helps in averting issues that emerge from incoherent additions or deletions in drug utilization. It also assists in directing the patient to the correct healthcare physiotherapist. It also ensures establishment of accountability as well as developing patients’ alerts utilizing a transitional treatment command office. Furthermore, it assists in the scheduling of treatment dates as well as making sure post discharge best procedures are designed ...Show more


The pre-admission procedure is an extremely crucial process in any infirmary. It is a crucial procedure because it provides the concerned doctor the chance to inform the infirmary of a patient’s surgery or appointment…
Author : cummingslitzy
Problems with the pre-admission call center essay example
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