Hospitality Management - Essay Example

Teamwork The Unilever Limited Company encourages team works to all its workers. ‘The Brothers is a used to refer a sale and marketing team of this organization. The team has nine members who work as facilitators and supervisors of the activities of sale and marketing of the companys products. Each member is responsible for sales and marketing of products in a certain territory or region and works very hard to meet the targets and goals of the team. The team members meet twice in a week to assess whether the sales and marketing progress as well as outcomes are in line with the expectations of the team.

All the team members are always willing to participate and contribute ideas when setting goals, objectives, targets, policy and procedures of the team. They also rely on and trust one another such that a member can share and value different ideas of other members. The team encourages effective communication, consideration of other viewpoints, and tolerance to confusion. The motto of the team is to seek alternatives that all members can agree, support and implement the decision of the team.The team uses a democratic leadership style that includes and engages all members of the team.

It also employs a blend of intuitive and rational decision making approaches to have effective decision making. The team encourages valuing of a diversity of background and experience in the team, and contributions of a diversity of viewpoints to enable it have sound decisions and better solutions. In the case of a conflict, the team handles it openly and transparently to prevent grudges from building up and destroy team morale. Responsibilities and roles are clearly defined to help the team members fathom what they are supposed to do.

This creates members commitment to the team that supports it success. The bond among members of the team allows them faultlessly to coordinate their work to achieve effectiveness and efficiency. The culture of the team inspires members to be open, positive future-focused, and transparent. With all these, the team can create a positive atmosphere that helps it deliver success (Schermerhorn. 170).However, members have gone through some team dynamics and challenges that try to demotivate and demoralise them.

For instance, a year after the team started a new team member caused friction with the established members and as a result, they tended to oppose any changes the member tried to introduce. Later on the wrangle was cleared up through communication of roles and responsibilities of each member. Also, at the start of the team there was the lack of mutual trust among members as every member wanted their ideas considered and implemented. Nonetheless, the procedure and policy were set that allowed consideration of everyones view before making decision.

Further, a member of the team had had an affair with the team leader and destroyed trust and respect after other members learnt about relationship. In handling the case, all members were allowed to express their concerns, and such relationships were prohibited. The immediate handling of such challenges in the team has sustained it and strengthened the bond among members. Therefore, the performance of the group has been excellent and productive every year. In regard to the experience from ‘The Brothers’ team, all workers should learn to work together and understand the role and responsibility of other employees whose skill sets are different from their own.

Organizations should understand that to beat stiff competition requires teamwork with a concentrated effort to keep it as safe on the cutting edge. Teamwork gives the best to team members because creativity and problem-solving skills intensify with mutual support that forms morale. Lastly, work teams are normally self-managed and involve all its members to participate freely. Work citedSchermerhorn, John R. Organizational Behavior. Hoboken, N.J: Wiley, 2011. Print. Pg.170.