Management is essentially an act of fulfillment of objectives through people, and efficient management implies getting the maximum output from the people. Therefore, a good manager must encourage teamwork and enhance team spirit by meeting the needs of both the individual and the team. This paper will focus on a case study regarding problems of human resources.
In any organization, managerial goal is to extract optimum performance from workers and employees for the benefit of the organization. The concept of High Performance Work Practices (HPWP) is a deliberate attempt to establish working patterns that will enhance the overall performance of the organization. This concept is not new and employees who embrace this concept are only implementing common sense approach to improve their performance level. HPWPs indicate assessment of own work, flexible working patterns, and other strategies to provide maximum results. HPWPs also encompass strategic recruitment policies and motivational schemes like promotions, financial rewards and flexible working hours (Sung & Ashton, 2005, p.2). According to research based on world reports, there are two major advantages of HPWPs. First, such practices maintain a steady improvement in the performance level of employees, and second, employee satisfaction can be enhanced both in terms of work and personal life. The combined impact of these two benefits is reflected in high level of employee commitment, improved financial performance, sustained competitiveness, and innovation (Sung & Ashton, 2005, p.8).
In this section, I will be highlighting the problems of human resources in ServiceCo which is a “support services partner in the UK providing business solutions for clients across the local government, transport, education, health and defence sectors” (Alfes et al., 2010, p.8). Currently, 10,500 employees are engaged in 200 locations in UK. According to survey