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Service Quality in Higher Education - Essay Example

The three surveys conducted used various statistical measures such as QFD technique, and some multidimensional matrixes. Some of the research instrument included the QFD model, the QFD matrixes, and the data got analyzed by use of the statistical packages for social scientists (SPSS). Some of the processes that got included in these studies included delivery of teaching, design of study programs, assessment of students, management of the administrative services and research activities. Others include career orientation services, student admission and hiring, development and evaluation of the teaching personnel. The conclusive statement got made student’s study program, assessment of students and the teaching process are important aspects of improving education quality and the introduction of quality management in the higher education systems.Service quality in higher learning has emerged as one of the key most fundamental factors that drive many academic institutions towards realizing their set objectives, goals, and educational aims. There are some processes and methodologies adopted by some learning institutions for the main purpose of upgrading the quality of their education services as well as academic provisions. By undertaking this procedure as well as the policies meant for improving their education quality and standards, these institutions have gotten in a position to meet nearly all requirements set by the ISO 9001:2008. ...Show more


The paper "Service Quality in Higher Education" entails the different processes researched on and gotten adopted by three different studies as well as getting tested if they are relevant to the process of achieving the intended qualities of education…
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Service Quality in Higher Education
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