Montclair Hotel Group Management - Case Study Example

There will be a review of the payroll to improve employee retention and appraisal mechanisms of employees. The Hotel Chain’s Code of Conduct must be reviewed, and the employees’ knowledge of these codes will be put to the test. Another important piece of information to be gathered is whether the employees are given any supplementary training that will make them work efficiently. A sample of the employees will be assessed on their opinions on what should be changed in their line of work and overall performance.

The committee will use various methods to capture the report data. These methods are through Observation, Interviews, and Questionnaires. Through observation, the committee investigators will seek out information for the project through direct observation without asking the respondent (itsvineeth209). The main advantages of observation are there is less subjective bias, and the information is current. Interviews involve presentation oral verbal questions and responses between the interviewer and interviewee.

This project will make use of personal interviews that are face to face. The questionnaire is a way through which a sample of questions is administered to the respondents who are supposed to return them to the one who administered them.After the information has been gathered, it will be disseminated according to requirements to create contrasting reports. The different reports that will be created are the Hiring and Training report. This report shall contain all the methods and procedures that are followed to recruit employees in MHG Hotels, the remuneration structures, supplementary training and methods of appraisal.

This report shall also deliver the mechanisms that available for benchmarking the performance of employees periodically. Secondly, the following report will be the Management structure report. This report shall contain all the roles, responsibilities of the management and the reviewed Code of Conduct that needs to be abode by every employee. The most important report to be tabled is that of the alignment of the Mission and the Vision to the goals of MHG Hotels to meet the set objectives. These reports shall make use of graphical representations such as charts for easier analysis and market activity can be recognized (Investopedia).

These reports shall be received first by the Chief Executive Officer of the MHG Hotel Chains, and then the Head of relevant Departments will receive them for indispensable department changes.The reports only become relevant to the department if they address the pertinent issues that affect them. The data analyzed from the project shall be clustered based on similar characteristics. The information that results from this filtering is then arranged in an organized manner to form a report. These reports shall both be hard copy and soft copy.

The hard copy reports shall be kept for future reference and can be admissible as evidence in court when a dispute arises in the organization. The soft copy reports shall be used since it is easily accessible as long it is stored in the central server of the organization. Cloud computing is one method that seeks to reduce the environmental impact of data storage (Bouquet).First, the purpose of the project should be made clear to all the stakeholders in the MHG Hotel Chains. This is to safeguard the Action plan’s implementation and make amendments to the plan if assessment data point out they are required.

The Action plan can be implemented in the following steps: Discuss needs assessmentDefine the problem• Brainstorm ideas• Prioritize ideas• Development of problem statementsi. Develop solutions• Brainstorm ideas• Prioritize ideas• Development of problem statementsii. Advancement of a cautious action plan• Innovation of ideas• Rank ideas• Examine possible obstacles to plan implementation• Develop alternative plansiii. Advance the ultimate action plan which includes the following:• Parts of the plan• Individual assignments• Budget needs • Time frame• Evaluation methods• Date for final evaluationThe MHG Hotel chain intends the following benefits from the report.

First, to have a competent employee workforce that responds to the shopper’s needs with precision and professionalism. The staff is to have more retention percentages due to the appraisal mechanisms applied and better work facilities. The use of aptitude test in the recruitment of employees shall ensure that the employee benchmark scores are always high. This is predicted to prevent the long lines of shoppers registering at the hotel reception during high peak seasons and all the time. The amount of supplementary training the employees shall undergo shall help them to maintain high professional standards.

The feedback mechanisms provided to the shoppers shall improve due to a review of the code of conduct to be followed by all employees. Instead of getting students who work part-time, mechanisms to be created for a dedicated employee workforce that will be working on a full-time basis or in shifts depending on the Human Resource department decisions. The supplementary training that the employees shall get will avoid situations like orders being delivered to wrong tables and customers not getting their orders taken.

The management shall also be administering periodical questionnaires based on the service performed in the organization.