Quality Tools and EFQM - Research Paper Example

? Quality tools Quality tools EFQM Studies indicate that, a quality tool is any strategy, technique, device and chartthat is employed in the daily activities of an organization as efforts to improve quality of products. They may be collectively be termed as the devices that organizations may use in understanding and creating ways of improving production and hence product quality. It is crucial to note that artifact eminence is every investor’s responsibility. This ranges from small local organizations to big multinational companies that have global influence through their products and services. According to findings, the purpose of using management excellent model as a quality control tool is revealed in the following discussion. To begin with, this model is a self-assessment framework (Benjamin, 2006). It is mainly used for evaluating strengths in an organization and it is used for assessing or measuring areas for improvement in an organization. This process cuts across every activity that the organization engages in. Excellence is a term used to emphasize on the focal point of the model. This model mainly targets to analyze the things that an organization does. These activities are the efforts that an organization in question may employ to provide excellent services and products to the market or to its customers. It originated from the private sector, but it is a model that all organizations; public, voluntary and every other organization can apply to improve its performance in terms of products and services. Studies designate that this classical is non-prescriptive; this means there are no strict rules set out to be followed in order to achieve quality results. It employees broad and coherent set of assumptions that reveals what the organization and the management needs to do to make up a good and reputable organization. Because of its simplicity, every organization can use its own methods to manage and create improvements. This calls for internal use of methods in assumptions rather than the use of external evaluators. The excellence model starts with the customer, outcomes, people outcomes, and society outcomes, it is suggested that his important results are achieved through leadership driven policy strategy. It is revealed that people, resource leading and partnership form the key to excellence in terms of performance and results. The figure above shows the various criteria and their interrelation. It also gives the two broad categories: the enabler and the results. The model is used on nine important criteria to achieve results. This are used to cover all actions of the society and the ideas are in two types; enabler and results. Through the enabler standards, this is alarmed with how the organization demeanors itself: how it manages its capitals and its employees. This also gives information about how the organization lays out its strategies by reviewing its key process (Hansen, 2010). The key process is people, leadership, procedures, companies, incomes and every model aims to accomplish outcomes. The results are revealed after employing this model are the results of the quality tool use. The results involve the level of gratification among the employees, clients, and the impact on the larger community, while touching on the functioning signs. The organization more often begins by gathering evidence or relevant information about every criterion. For instance, questions may be direct to ask how good the organization is and the variation goes from one organization to another. There many benefits realized when EFQM is employed in an organization to improve quality. Firstly, excellent model provides a clear analysis of an organization`s activities, which becomes useful for planning through links between the results and what the organization does. Through this model, it is possible to instill an organizational culture of continuous improvement. In addition, the model is a holistic framework addresses a wide range of organizational quality issues in a thorough manner while reflecting on the impacts through the results. This model does not require the use of an external validator; hence, the model is most often used as an internal driven assessment tool. This tool allows the organization to exercise honesty as much as possible to facilitate gauging of the organization to gauge its performance well (Hakes, 2007). The model emphasizes on the importance of consensus in evaluating the organization`s strengths while highlighting areas for improvement. The other importance is that the model is flexible enough; this allows an organization to use it in addressing specific issues. For instance, the model may be useful in evaluating an organization`s environmental policies in a very short period of time, while providing a good framework for review of very organization`s activities in several month`s period. Finally concerning the benefits of using the excellence model, is that, the fact that a scorecard can be drawn, it benefits a lot. This is because it serves the organization with an internal benchmark that allows a subsequent evaluation of the activities of the organization to take place as a way for seizing useful trends. The model may be employed among organizations as a basis for forming external benchmarks for comparison purposes, while creating important strategies for achieving results through improved quality and services those impacts on the immediate surroundings, including the customers and competitors (Calder, 2009). In terms of who can use the model, it is found that the criterion finds its applicability in organizations in all sectors. The organizations involved are of varying sizes and the organizations are in all stages, this means, even the most established and the others that are being established, the model is appropriate to them all. The resources involved include; leadership, skills and proficiencies, information, and staff time. PDCA The figure shows interrelation of various parts of the model and how they are used to end up with the desired quality improvement. Secondly, PDCA is termed the foundation block for any management system, which focused on incorporating management level decision making into old-style drivers and practices. This includes business impact analysis and plan development, which categorically fall into the ‘do’. It important to note that the value of PDCA revolves around the fact tat management input and feedback revolves around these activities, laying a platform for continues improvement. The organization can use the tool by establishing a cross-function management committee and using a language that allows easy communication among the management team, to create a balance of understanding between the parties (Furnell, 2008). The organization can also strategically focus on organizational outputs through concentration on key products and services that it produces. This is achieved through a current way of explaining the capabilities of the key products and services in readiness for the management to use the information in taking action for improvement. In this way, the management is mandated to set good and realistic goals and objectives that the management itself can spend resources on to realize or achieve the desired results through product and service quality improvement. This process may be accelerated depending on how the language use will have helped the management to view the business and the things seen as important in the business and its environment. By breaking down the key words that form the model the following is found out about the model. The plan process is used to establish the targets, objectives, processes, controls, and procedures for the program aim at gaining or delivering results in lie the overall organization`s policies and laid down objectives. Here it involves the efforts that help identifying the business-continuity management program by identifying and creating policy statement and appointing a program sponsor, and a steering committee through the development of the program scope. Through this, the executive management identifies what it needs to protect and recover in view of the business-continuity program (Dever, 2005). In addition, the ‘Do’ part is used as a tool that implements and operates the business continuity policy, processes, procedures and controls. The risk assessment helps in describing the outcomes basing on disruptive events and relating to the suitability of the current state controlling to inhibit disruptive events. This helps also aligns control recommendations with organizational risk tolerance. It also helps identify risk mitigation, recovery and response strategies including the implementation of risk treatment. The ‘check’ method enables the monitoring and review of performance against the established administration system and its objectives and policies, which is then reported to the management. The programs are however subjective to the internal review, which measures the program performance against some set policies and objectives. The result is the forwarded to the administration through the corporate continuity steering agency as a conventional entity. Finally, the ‘act’ process is for maintenance and improvement of the program by utilizing both preventive and corrective actions. (Porche, 2008) This is usually based on the management review results and the reappraisal of the scope, business continuity policy, together with the scope.it calla for the update and maintenance of the corrective action or the preventive action. There are many benefits of associated with model as it offers opportunities for implementing of a continuous management system. The benefits come in two categories: the accepted approaches for external validation and the compelling of the management in becoming accountable to the outcome program. It is stated that the key to a sustainable and successful continuity management system is realized through the maintaining the interest and offering support to the executive management. When the programs speak the organizational executive language; the key organizational outputs, while communicating program tasks and performance; this makes it possible align tasks to the continuity of capability of the organizational outputs and allows the management to understand the need of their continued interest in the organization`s programs. This paves way for the management to meet choices with reasonable risks but that can directly contribute to the company`s success and also on the key organizational outputs. Through such business-continuity management systems, the organization gets strong alignments with the thoughts of the management in relation to what to the progress of the business continuity programs or strategy. This has been seen to have a compelling effect in that the management is made accountable to the program itself. On the other hand, implementing a business-continuity management program system solves the issues of an audit plan. Through the implementation of a business- continuity system, make the organization to have a real and useful business with continuity capabilities. Through this the organization, is capable of validating and communicating programs internally as well as externally to the stakeholders. References Benjamin, S. (2006). The Quality Rubric: A Systematic Approach for Implementing Quality. New York, NY:ASQ Quality Press. Calder, A. (2009). Implementing Information Security Based on ISO 27001/ ISO 27002: A Management Guide. Carolina: Van Haren Publishing, 2009 Dever, S. (2005). Improving Outcomes in Public Health Practice: Strategy and Methods. New York, NY: Jones & Bartlett Learning. Furnell, S. (2008). Securing Information and Communications Systems: Principles, Technologies, and Applications. Washington, Dc: Artech House. Hakes, C. (2007).The EFQM Excellence Model For Assessing Organizational Performance: a management guide. Michigan: Van Haren Publishing. Hansen, G. (2010). Responsible Leadership Systems: An Empirical Analysis of Integrating Corporate Responsibility into Leadership Systems. Philadelphia: Springer. Porche, R. (2008). Medication Use: A Systems Approach to Reducing Errors. California: Commission Resource. Read More