The company encourages the employees to be creative in their own way while performing at the workplace. Goals and Objectives The company has the goal of ensuring that there is no compromise on the quality when the people fly in Southwest Airlines. The employees are to be trained in such a way that they always come forward to address the needs of the customers whenever required. Safety of the travelers during the flight time is also one of the aspects that South-western Airlines wants to ensure on a day to day basis. The company is popular for its low cost Airline services. South western intends to retain this strategy in the future course of its business as well. Thus it would want to increase the frequency of the flights and would try to maintain the prices at the low cost segment so that it is able to retain a larger market share (Lauer 218). SWOT Analysis SWOT analysis is an important marketing analytical tool that helps an organization to determine its key internal strengths, weaknesses and external opportunities, threats. Southwest Airlines is known as one of the leading low cost airlines. This part of the marketing plan will conduct a SWOT analysis for southwest Airlines. Strengths Southwest Airlines is one of the leading and successful low cost airlines around the globe. The organization implemented several key and effective business strategies in order to achieve potential competitive advantages and maximize the business profit. Marketing The organization has a strong General Counsel Department in marketing in order to review each and every marketing material in order to maintain potential target customer base. Effective promotional strategy helped the organization to create huge brand awareness among the target customers. Product The organization uses Boeing 737s as its products. The organization always tries to ensure the quality of the product. As all the planes are Boeing 737s; the turnaround, training and maintenance costs are contained. In addition to this, the organization has no meals, central reservations, baggage handling and assigned seats (Gittell 137). Financial The financial position of the organization is quite strong with 3 billion US dollar in cash. The organization generates 716 million US dollar in free cash flow in the tear 2012. Figure 1: Free Cash Flow (Southwestonereport 33) In addition to this, the organization returned 422 million US dollars to its stakeholder. Technology Integration of advanced and modern technology increased the business perform ace of the organization. In addition to this, utilization of several modern technological equipments in each and every business operation process helped the organization to reduce its business operation cost. Management It is important for a service providing organization to ensure healthy work place environment in order to enhance effective business performances. Southwest Airlines has an effective, fun loving, strong and employee oriented culture that helps the organization to focus on several business aspects. Synergy Effective customer service helped the organization huge customer preference. 28 years of long reliable and safe operation increase the brand loyalty of the airlines. In addition to this, the route systems of Southwest Airlines have grown significantly. Effective environmental sustainability training program in employees program helped the organi
Mission The mission of Southwest Airlines is to provide the top quality of customer service, the delivery of which would take place with a lot of friendliness, warmth as well as pride among the employees who would work in tune with the spirit of the company…
The paper tries to identify the performance of the company before and after the deregulation. It has been noted that the performance of the airline industry has been quite unstable because of deregulation. However, Southwest Airlines has been able to maintain its position because of its innovative strategy of low cost airlines and also due to its commendable service towards the passengers.
This organization provides car rental facilities to its customers and the company has made arrangements for booking the car online. The company also arranges hotel facilities to its customers according to their requirements. Different vocation packages and cruises are other attractive services offered by Southwest Airlines.
The company has a unique business model of careful financial planning, control, efficient costing and a quick decision making process. Such unique business models have been known to ensure continued success in business organisations (Schein, E. H. 1980).
One American company which has shown remarkable success and instinct for survival is Southwest Airlines (Gittel, 21). Southwest Airlines is an immensely successful airline which has maintained profitability even in extremely tough economic conditions (Freiberg, 25).
The company success is attributed to its ability to under price its competitors, the company offers low priced tickets and therefore it becomes the customers choose increasing demand, the company also receives less complaints compared to other airlines and this has made it to become a market leader in the airline industry.
Southwest Airline Company was founded in 1971 by Rollin King and Herb Kelleher. These two individuals were driven by the notion that concerned getting passengers to their different destination when they wish, at the time they want, at the minimum charges and ensuring that they enjoy their journey.
Major airlines gave up competing with SWA’s low cost service for market share. SWA’s continued expansion has forced the other airlines to bring about a major change in their cost structures by developing new low-cost services in short-haul markets
The past performance of the company clearly specifies that it has managed to achieve the success through intensive strategic management practices. Strategic management has been defined by Meyer as “the process by