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Reflect and evaluate Brand Starbucks marketing principles". - Essay Example
Author : jesusstamm
Pages 4 (1004 words)
Instructor name Date Starbucks Marketing Principles To be successful marketers, companies need to focus on a few key principles of marketing and perform them well. For example, companies that want to succeed should offer excellent customer service, provide superior quality or value in their products, and have a valuable brand name…
Brands absorb everything around them like Imelda Marcos in the shoe department at Nordstrom” (quoted in Kalin, 2001). By this definition, customer service and the quality of the products are actually considered part of the brand. Strong brands help companies establish a place within the international and local marketplace (Aaker, 1996). They also help the company develop a strong consumer base through brand recognition. However, brands don't become strong without offering quality products and excellent customer service. This is because brands only become strong when they have a high number of loyal consumers. Loyal consumers are made by giving them products that they enjoy and appreciate and taking care of customers when they have complaints or problems. According to Childers, satisfied customers exponentially increase in number, resulting in greater profitability for the company (2005). To see how this works, it's helpful to apply these ideas to a company like Starbucks. Starbucks is a well-known coffee company that specializes in serving ready-to-drink single-serve coffee and other drinks to a mostly middle and upper class clientele. This company now has a very strong brand which it has gained by focusing on quality products and excellent customer service. ...