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In dealing with customers suffering from language or cultural barriers, I would need to show my emotional approach to them, which will help me to connect with them…
The universal emotions of welcoming them will allow them to gain my trust, therefore work on understanding my points or point of view, as I also do the same. Secondly, I will need to slow down my speech and expressions when explaining about the commodity, so that they do not mix-up everything, which they can amplify their fear of investing in the product (Lilley, 2013). Additionally, I may need to demonstrate my points using pictures or showing the product; ask for a person that can understand their language or culture better; try to confirm that they understood my explanations, exercise patience and maintain a sense of humor, so as to ensure that they remain interested.
In dealing with older customers, I would ensure that I show respect to them, because that would be the first quality they may expect from a young attendant. Secondly, I would need to be kind and to show empathy for their incapacities in the case they have any. More importantly, I would need to adjust to their tempo of speech, so that they can understand me well and connect with me (Lilley, 2013). Additionally, showing them cheer will help them feel comfortable in my company, which will affect their buying behavior. ...
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