The main objective of this dissertation has been to identify the impact of the social media sites on the brand image of coffee shops in the UK for which Starbucks has been considered as the sample brand. In order to attain the objective, this dissertation has taken into consideration a mixed approach. Furthermore, the sample size for the project is 200 respondents who were supposed to respond to online survey. Questionnaire was also prepared comprising of close-ended questions. In this regard, it has been identified that social media sites imposes a significant impact on the creation of brand image of Starbucks. Table of Contents 1 Abstract 2 Chapter 1: Introduction 5 1.1.Background of the Study 5 1.2. Scope and Objective of the Study 8 1.3 Methodological Overview 11 1.4 Structure of the Project 12 Chapter 2: Literature Review 14 2.1 The Growing Significance of Social Media in the Business Environment of UK (Coffee Retailing) 14 2.2 Contribution of Social Media in Developing Brand Image 16 2.3 Influencing Factors Causing Impact on Inclusion of Social Media 20 2.4. Opportunity and Risks of Social Media Inclusion 25 2.5 Organisational Strategies Generally Adopted By UK Coffee Shops to Use Social Media 30 2.6. Research Gap 33 Chapter 3: Research Methodology 35 3.1 Overview 35 3.2 Research Philosophy 36 3.3 Research Design and Approach 37 3.4. Data Collection 40 3.5 Data Analysis 41 3.6 Ethical Considerations and Research Limitations 43 3.7 Expected Results 45 Chapter 4: Results and Analysis 47 4.1 Overview 47 4.2 Findings 47 4.3 Evaluation 68 Chapter Five: Conclusion and Recommendations 77 5.1 Key Findings 77 5.2 Recommendations 79 5.3 Further Research 82 References 84 Appendix A 97 Questionnaire 97 Chapter 1: Introduction 1.1. Background of the Study Social media has been successful at rediscovering the association between companies, employees, suppliers as well as regulators, minimising the implementation of methods that were generally identified as quite time-consuming in the traditional era concerning public relations. Most of the companies are making use of the social media so that their efficiencies can be enhanced in respect to the supply chain (Lew & Fung, 2010). In the similar context, others are making use of the social media so that they can create innovative business models and develop relationships with the customers, employees, investors as well as other interested stakeholders gaining the identification of a socially responsible corporate entity. A handful of the companies are making use of the social media sites so that they can boost the morale of the employees and hence enhance efficiency in terms of communication within the organisational setting. The companies striving to strengthen their brand, customer loyalty as well as increase the market share are also making use of the social media sites (Insead, 2012). Although, social media users are basically found to belong from the young age group of the society, an increasing number of middle aged users, especially those possessing a higher level of discretionary income. It has been noted that nearly 67% of the users of the social media believe that the information rendered online imposes a significant impact on their purchasing decision. In the recent phenomenon, it has further been observed that this trend is likely to continue, majorly owing to the underlying fact that advances in technology continue to increase the impact of social media. This trend has permitted the consumers to
The Impact of Social Media on Brand Image of UK Coffee Shops Abstract The companies in the present times are increasingly making use of the social media sites in order to ensure a competitive position in the international arena from a customer-centric perspective…
With all the advancements, the means and ways of communication and doing business have transformed. It involves and amalgamates a number of individuals and organizations under one roof where the people have the opportunity to express their individuality and even meet with other people with similar interests and opinions.
The popularity of the social media is evident but companies have no control over the content and the information flow through the social media platform. Brands are facing increasing pressure to engage customers and contribute to online media channels. However, given its interactive nature, social media also provides individuals with the power to damage brands in an instant.
d me in making this project realizable. A big thank to all my friends who helped me to collect data for the survey. And special thank to my supervisor, who was very supportive through the process. Despite all the difficulties I was through, my supervisor was always there, supporting me.
of Coffee Market in Kuwait 25 Kings Coffee 26 Chapter 3 28 Research Methodology 28 Introduction 28 Research strategy and Design 28 Research Process 30 Secondary Research 31 Data collection 32 Sampling 33 Questionnaire design 34 Interviews 35 Data analysis Method 35 Limitations 36 Chapter 4 38 Findings and Analysis 38 Introduction 38 Primary Findings 38 Secondary Research 55 CHAPTER 5: 60 Conclusions and Recommendation 60 Limitation and Recommendation 62 Reference 66 Bibliography 71 Appendix 75 Questionnaire 75 CHAPTER 1 Introduction The global food and beverage sector (F&B) was valued at USD $5.7trillion in the year 2008.
Since its invention back in the 1980s, the Internet has rapidly evolved with the equally robust advances in information and communication technologies that enabled it to achieve the speed, coverage and accessibility crucial in the introduction and real-time delivery of rich media content, sophisticated web applications and systems.
Management Science happens to be a scholarly journal which publishes research papers on topics related to management, information technology, innovation, entrepreneurship and organization. Consumer buying behaviour is positively associated with the Business administration and Management Science pathway.
A total of 124 million carats of rough diamonds, which is worth of $15 billion, were excavated (AWDC, 2013). According to the industry consulting organization, Bain & Company (2013), “those stones were worth $24 billion after moving through the chain of dealers, cutters and polishers, on their way to making diamond jewellery worth $71 billion at retail”.
The function of marketing has evolved from a one-way functional discipline to an interactive process. The effectiveness of marketing is determined by how marketers are able to reach out to the consumers. The advent of technology has redefined the way communication and interactions take place between marketers and consumers.
The findings show that Starbucks is already implementing many strategies that are improving its brand. Starbucks is now a household name and is continuing to delve into other areas such as joining forces with large companies to continue branching out. The company joins the recycling revolution and the Green Power Market Development Group.
Improving economic returns is not the sole responsibility of modern corporate firms. The firms in the contemporary era are expected to be socially responsible. The importance of business stakeholders has significantly increased over time and corporate firms are actively seeking ways whereby they can improve their loyalty towards stakeholders.
12 pages (3000 words)Dissertation
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