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Critical Success Factor Report
Pages 12 (3012 words)
CRITICAL SUCCESS FACTOR REPORT Table of Contents Introduction 3 John Lewis: A Brief Overview 3 Customer Analysis 4 Competitor Analysis 5 Macro Environment Analysis 6 Political 6 Economical 7 Social 7 Technological 8 Segmenting, Targeting and Positioning Strategy 8 Role of Price 9 Communication Strategy 11 Customer Service 12 References 14 Introduction This report will offer insights about the John Lewis departmental store.
Apart from that, the study will also analyze the macro environment (political, economic, social, and technological) of Great Britain. Important aspects such as communication strategy, pricing strategy and customer services strategy need to be designed carefully to sustain the competition in the market. This report will examine each of these strategies required for the bathroom manufacturing company. The next half of the report will offer a brief introduction of the company. John Lewis: A Brief Overview John Lewis can be referred to as a chain of departmental stores that operates throughout the United Kingdom (UK). It was established by John Lewis in the year 1864. Presently it is headquartered in London, United Kingdom. Initially the business started as single store operator, but during the year 1920 it established departmental store chain model through John Lewis Partnership (Davidmann, n.d). The partnership model emphasize on ownership of employee and their contribution as stakeholder to the departmental store chain. There are more than thirty eight thousand people working in the departmental store chain and each of them acts as a partner to the company (McCallion, 2010). ...
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