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BT group: an analysis of the organisation`s code of conduct - Essay Example

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BT group: an analysis of the organisation`s code of conduct

In reference to this, the current paper presents a critical analysis of BT Group’s Business Practice and Code of Ethics. Critical Analysis of the Code Description of BT Group’s Code of Conduct BT Group’s code of conduct and adherence to ethical standards are outlined in the organisation’s statement of business practice as published in a document entitled ‘The Way We Work’ (BT Group, A code of practice, 2009). The discourse is presented and divided according to the organisation’s business principles and their relationships to various stakeholders. In providing the guidelines and details of the organisation’s relationships with these stakeholders, they have enumerated their aspirational specific commitments. Likewise, BT has explicitly noted regulations in terms of resolving conflicts, providing assistance through offering confidential advice, reporting concerns, addressing human rights, and in disseminating relevant information relating to company policies and principles, as well as in monitoring adherence to these guidelines (BT Group, 2009). The organisation’s code of ethics is presented separately and is entitled A Code of Practice for BT People (BT Group, A code of practice, 2005). This code is structured into two parts: (1) information to all personnel; and (2) information to other people doing business with BT (BT Group, A code of practice, 2005). The first part is entitled ‘BT Undertakings Code of Practice’ (BT Group, ‘BT Undertakings code of practice’, 2005) and was reportedly endorsed by Ofcom in 2005. The code contains information which includes: a general overview of BT’s Undertakings and Equivalence as a central tennet. Thus, ‘Openreach will provide its services to other parts of BT in exactly the same way as it does to other companies that provide communications’ (BT Group, ‘BT Undertakings code of practice’, 2005, p. 3). It also contains regulations on sharing information, and commercial policy stipulations that contain information on current and future thrusts relating to Openreach and Wholesale’s major products and activities (BT Group, ‘BT Undertakings code of practice’, 2005). Concurrently, part two of BT’s Code of Practice explicitly contains guidelines for people in the following categories: (1) Openreach; (2) BT Wholesale; (3) BT Innovate and Design; (4) BT Operate; and (5) BT Ireland (BT Group, ‘BT Undertakings part two’, 2005). Similar sub-headings appear under these general categories wherein specific and explicit guidelines are enumerated according to the following: general overview, sharing commercial information and customer confidential information, influencing commercial policy, the statement of requirements policy, and other pertinent information distinct to each category (BT Group, ‘BT Undertakings part two’, 2005). Likewise, the organisation’s official website has included other codes of practice that are applicable to different stakeholders, as shown below: BT customer complaints code; BT code of practice for residential customers and small businesses; BT privacy policy; Audiovisual content ...Show more

Summary

BT Group: an Analysis of the Organisation’s Code of Conduct Course: Contents Introduction 3 Critical Analysis of the Code 3 Description of BT Group’s Code of Conduct 3 Analysis of the Code 5 Strengths: 6 Weaknesses: 7 Component 1: Principles 8 Component 2: Human Rights 9 Component 3: Privacy and Confidentiality 9 Conclusion 10 10 References 12 Introduction BT Group is known as one of the leaders in global communications services that caters to the needs and demands of diverse clientele in the United Kingdom as well as in almost 170 nations (BT Group, Our company, 2012)…
Author : maegan01
BT group: an analysis of the organisation`s code of conduct essay example
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