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The research shall also identify the challenges as well as the weaknesses of this service as provided by SMS mobile company, basing on the result from customer responses. Mobile usage was initially common among very few individuals who could afford the services. These were the rich businessmen of very high esteem. Today, mobile services a widely used by the young people between fifteen and eighteen years of age. This research shall involve the various stages that assist in research. Field work will be done and preceded by armchair research that shall put down the report. The research methodology shall involver interviews among the young as well as questionnaires that will be administered to one hundred respondents. The questionnaires shall basically focus on the various features of the service such as service reply reliability as well as the duration of message delivery. The questionnaire shall also seek top find the average e=ages of the respondents upon analysis. This will help find out the heavy users of the services and record their age bracket. The data obtained shall be analyzed using Statistical Package for the Social Sciences (SPSS). The reason for choosing questionnaires in the research is basically because of the sample size. ...Show more

Summary

QUESTION 1 Short messaging has always been one of the basic ways many people, old and young communicate to achieve or pass messages which they now consider a better way of communication. Shorty messaging dates back to some years when the mobile phones were introduced and have spread to all parts of the world’s leading to integration into human life…
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