Delta Airlines Case Analysis

Delta Airlines Case Analysis Research Paper example
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Delta Airlines Case Analysis Table of Contents Delta Airlines Case Analysis 1 Table of Contents 2 Situation Analysis 4 Products 4 Customer Satisfaction 4 Internal Environment Analysis 5 SWOT Analysis 5 Strengths 5 Weakness 5 Opportunities 6 Threats 6 External Environmental Analysis 6 Porter’s Five Forces 6 Bargaining Power of Buyers 7 Bargaining Power of Suppliers 7 Threat of New Entrants 7 Threat of Substitutes 7 Competition among the Existing Players 8 Assumptions and Missing Information 8 Statement of the Problem 8 Developmental Alternatives 9 Evaluations of the Alternatives and Recommendations 10 Implementation 11 Evaluation and Control 11 References 13 Situation Analysis Delta Airlines


The company has alliance partners that enable it to provide greater connectivity to its customers. In addition to the legacy model the company also has a subsidiary named Delta Express which is the low cost model of the airline company. The company has a large fleet at its service numbering about 700 aircrafts that includes small planes to jumbo jets for long haul flights (Delta Airlines, 2011). Products Delta Air has a service portfolio that provides air travel facility to customers. The service portfolio of the company is comprised mainly of a full time legacy carrier model as well as a low cost model. The bulk of business is focused towards the legacy carrier that provides air connectivity not only in the domestic market in USA but also to a large number of nations abroad. The company also has alliance partnerships with leading alliances that helps increase the connectivity. ...
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