IMPLEMENTATION, STRATEGIC CONTROLS, AND CONTINGENCY Introduction A strategic plan is a step by step instruction manual that explains how an organization will move toward achievement of its objectives and how it will inform its workers what is expected of them (Allison & Kaye, 2005)…
This paper discusses the strategic plan of offering and implementing new services to the clients which will in turn attract more clientele and improve its repertoire in the competitive market. This will help increase organizational goal along with satisfying the clients in a very effective way. This paper throws light on the implementation of this plan and explains the objectives, functional tactics, action items, milestones, tasks, resource allocation, and other important issues. Implementation Plan 1. Objectives The objective of this strategic plan is to search for some new services apart from filing and solving complaints of the clients, and implement those services. When a company decides to offer a new service, it has to make use of all the internal resources of the company as well as look out for opportunities in the external environment. The organization also has to look out for threats and must be prepared to face all kinds of disasters and losses. It has been proposed that Human-Care.org should implement a counseling service in which clients can have access to expert professionals in social and psychological fields. This service will benefit those clients who are themselves disturbed personalities and may be filing illogical complaints. 2. Functional Tactics Human-Care.org should focus on the short-term activities called functional tactics because these are a key to success in the long run. Four main functional tactics are: time (how much time will be dedicated to current activities?), specificity (how activities will be managed to achieve the strategy plan?), participants (who will be involved in the plan?), and empowering operational personnel (how personnel will be motivated and trained?). 3. Action Items a. What: Implement counseling service. b. Who’s responsible: Owner of the organization, employees, operational staff, outside sources who provide finances. All are involved in the action plan. c. How: The organization will have to do some research based on the case histories of previous clients to know how many of them needed social or psychological help. d. When: 1 month should be spent on clients’ case history studies; 1 month on explaining the staff the objectives of the plan and resolving any conflicts; and, 2 to 3 months for the implementation of the plan which includes marketing of the service, arranging separate rooms, hiring professionals, arranging extra finances, and managing time schedule. 4. Milestones and a Deadline Milestones and the duration in which they will be achieved are discussed in the previous paragraph. Deadlines will be adjusted according to the employees’ time and schedule so that the task does not become a burden on them lowering down their morale. 5. Tasks and Task Ownership Human-Care.org will assign one person who will be champion of the plan and will make sure that the plan is in progress without any issues. This person may be the owner of the organization himself or another person, and he will hold the responsibility to assign different individuals the tasks of marketing, arranging rooms and professionals, breaking the project into modules, assigning modules to teams, managing timelines, and keeping a constant check on performance. These are some of the major tasks that will help achieve the plan, and will be monitored under individual task owners as well as the chief of the project. 6. Resource Allocation In this step, the ...
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