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Adding Customer Value to Your Financial Prganisation for Competitive Advantage
Pages 5 (1255 words)
Through this Board Paper, worthy members of Commonwealth Bank’s Board will contemplate upon the creation of competitive advantage for the bank by adding customer value.
Background Financial institutions are increasingly facing a complex environment which directly relates with the competitive environment in the industry. The current financial crisis has relatively shaken the confidence of many in the viability of financial institutions and as such doing business in such an environment is really a challenge task. One of the most important ways through which any institution including financial institutions can compete and withstand the difficult economic situations is to develop its core competencies and create competitive advantage. One of the most important ways through which it can be achieved is the delivery of customer value to the customers of our organization. This could be helpful in order to allow the bank to actually lock in the existing base of customers while at the same time ensuring that new customers are also attracted.( Bill, 2003) To create a value for the customers, an organization however, have to incur the costs in order to ensure that the value delivered to the customers outpaces the cost incurred on generating such value. Resultantly an organization also develops its competitive advantage in order to become relatively stronger as compared to the competition. It is critical therefore that the customer value is generated to achieve the competitive advantage. ...
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