American Airlines Innovation Report

 American Airlines Innovation Report Research Paper example
College
Research Paper
Marketing
Pages 8 (2008 words)
Download 0
Name Institution Course Date American Airlines Innovation Report The AA website was recently recognized as the best Airline Website in the world in the World Travel Awards. This was due to the numerous and steady improvements and innovations that this airline has been making since the 1980’s; due to them, it has remained the best among other airlines…

Introduction

It does flights both internationally and domestically, including the Caribbean, North America, South America, Asia, Europe, and Africa (Forty 44 ). The developments of this airline range are adverse i.e. passenger services improvement, electronic ticketing, discounts, introduction of self service machines, AAdvanced bag machine check programs, in-flight connectivity programs, power ports introduction to the plane, “remember me” feature, on board purchase features, and some others as will be seen in details later . American airlines have revolutionized the airline industry when they initiated the passenger services over 50 years ago. Up to date, American Airlines has not relented on its commitment to investment in technology and innovation so as to achieve customer satisfaction. From an advanced AA web site to a Self Service Check In, it has evolved its technology to serve the changing demands of the airline industry and of its customers. The AA website offers more tools and more options to the passengers; it has become more convenient in general. Therefore, most customers will continue using American Airlines services. The airline boasts of being the leader in innovation, as it was ranked 11th in the Information Week 500, which is a rating of the most creative organizations in the US. ...
Download paper
Not exactly what you need?

Related papers

Southwest Airlines
At the beginning this airlines started to fly to different cities of Texas at lower rates compared to its competitors. Although for small firms it is very difficult to survive after the having a price war, but Southwest airlines somehow survived in the competition. During this time the airlines company not only successfully survived this intense price competition, but also gained significant…
Classic Airlines.
The airline industry is an oligopoly. Oligopolies are characterized by having a limited numbers of participants in a market structure that has a medium level of price elasticity. Since there are few competitors companies tend to react to changes in prices of other airlines. The airline industry has been in a cost savings mode for several years. Since 2002 the number of people working in the…
Classic Airlines
Classic Airlines has enjoyed the benefits of participating in an oligopoly marketplace. In an oligopoly there are few companies that control the entire market. The purpose of this paper is to find a solution to solve the problems at Classic Airline using a nine step problem solving process. Step 1) Describe the Situation Classic Airlines is operating in an industry that has seen a long term…
Southwest Airlines
The company battled in court against its rivals in Texas to establish for almost four years. In 1971, Lamar Muse joined the company as the CEO and led the company to an attractive IPO (Thompson & Gamble, 2011). Together with funds from private investors, and the IPO, the company managed to raise lose to seven million USD, funds that were used to purchase aircraft, equipment, and start-up capital.…
Evaluation of the Pending Merger of American Airlines and US Airways
The Pending Merger of American Airlines and US Airways U.S. Airways and American Airlines are set to merge so as to form the largest airline across the entire globe. There is a proposal to settle the matter with Justice Department over an antitrust lawsuit on their merger which is projected to cost US$17 billion (Johanson, 2013). Assent of the plan to merge the two airlines is seen as a potential…
American Airlines - Pressures within the industry or the competition [Scandal]
These and other related operational lapses in physical fleet maintenance and other aspects of operations have resulted in many small and large problems for the company. For one, the regulators have levied very steep fines on American Airlines for the failures in maintenance of the fleets. Meanwhile, other operational lapses such as mishandled management of the relationship with key personnel has…
Southwest Airlines Marketing Plan Report
The company encourages the employees to be creative in their own way while performing at the workplace. Goals and Objectives The company has the goal of ensuring that there is no compromise on the quality when the people fly in Southwest Airlines. The employees are to be trained in such a way that they always come forward to address the needs of the customers whenever required. Safety of the…