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Essay example - Service Marketing
Pages 6 (1506 words)
Statistics state that Apple has a total of 326 stores, much more than the figure of 60 million people who visited Walt Disney Co.’s parks. Further, it has been observed that the annual sales of Apple have gone above the figure of $4,406 that does not take into account the online sales. …
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Further, it has been observed that the annual sales of Apple have gone above the figure of $4,406 that does not take into account the online sales. These sales are much higher than the sales of jeweler Tiffany & Co. and therefore depict Apple’s success. Amongst its many operations, the back-end and front-end included, Apple believes in being spotless in every move so as to achieve success (Banker, 2011). With that in mind, Apple keeps a critical eye on the demands of its products. Comparing its operations with its rivals such as Best Buy, it has been observed that Apple has adopted a rather technical approach in the arena of service encounters and its related areas. It sells one brand that has comprehensible positioning, fewer products, and stores in hundreds as compared to the 4000 of Best Buy. The company believes that employees need to handle pressure to perform better customer service. However, with its increasing retail outlets, many of its employees have stated that the quality of its staff has been on a decline (Banker, 2011). Where it comes to meeting customer needs, from the design of the store to the post purchase behavior, every aspect has been responded creatively by Apple. Dividing its customers into various segments, Apple encounters some customers that are well aware of what they want. This segment immediately finds out the intended product they want to purchase, and pays for it. ...
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