Hence, the company must immediately respond to these issues in order to ensure long terms sustainability. Logistics computerization is one of the most recommendable policies for the FedEx to improve its logistics and customer service operations. The company has to raise additional finance. It also has to recruit more skilled employees to implement the planned changes. Finally, the FedEx should develop potentials systems to monitor the performance efficacy of the implemented changes. Background Federal Express or FedEx is a North American shipping company notable for its ‘fast response to customer requests and constant tracking of every shipment’ (McDougall & Dorken, 1998). The company (as cited in McDougall & Dorken, 1998), employs nearly 137,000 people worldwide (including 3,500 in Canada) and offers shipping services to 212 countries; and every night, FedEx planes carry approximately 2.9 million packages weighing a total of nearly 2 million pounds. The FedEx maintains 60 shipping facilities in Canada to meet Canadian shipping needs from coast to coast. The organization gives primary focus on Quality Management and Assurance and attained ISO 9000 for its operations worldwide. FedEx is the first service based company that has won the Malcolm Baldrige National Quality Award in the US. The company has a good reputation in the shipping sector and maintains a huge potential customer base. Statement of Issues While analyzing the case scenario, it is clear that the FedEx has some potential issues with its logistics management and customer service practices. McDougall & Dorken (1998) clearly indicate that the company failed to meet shipping requirements of Desktop Innovators and the situation caused the DI to suffer from huge business loss. The DI placed a shipping order on FedEx to send two boxes from Kitchener, Ontario to Simpsonville, South Carolina. The DI wanted to get those two boxes at the destination by 12th October so that the firm’s dealer would get plenty of time to transfer them on to Charlotte, where the trade show had been arranged. However, only one of those boxes was delivered at Simpsonville on time and therefore the DI could not display its software packages at the trade show stalls. Similarly, the FedEx did not timely and properly respond to queries raised by the DI’s Office Manager Anita Kilgour. Hence, Kilgour could not get actual status of the DI’s goods in transit and this situation caused great confusion to both Kilgour and the dealer. While scrutinizing the FedEx’s service delivery policies, it is obvious that the company violated its delivery terms and conditions, which the client had been had been promised at the time of order placement. Situation Analysis The identified issues relating to the two management areas (logistics management and customer service management) raise many potential threats to the FedEx’s long term sustainability. Effective logistics management is crucial to customer satisfaction since customers are the end users of a firm’s all logistics activities. It is obvious that every shipment is intended for a particular purpose and therefore it will be of no use if the shipped goods are delivered late. In other words, the FedEx’s weakness in logistics management would lead to huge troubles in future since the company handles millions of packages every day. If once a customer
Federal Express Canada: Case Analysis (Add (Add (Add Date) Executive summary The case study entitled Federal Express (Canada) was written by Gordon H.G McDougall and Keith Dorken. The Federal Express is a multinational shipping company that transports millions of packages every day…
Name Instructor Task Date Federal Express Introduction Executive Summary The following case reading states the air freight express company Federal Express called FedEx, its policies, services, company statistics and its terms and conditions. The survey states the “weaknesses, strengths, opportunities and threats” of the leading company.
Name Instructor Task Date Federal Express Introduction Cargo transporters are the leading transport services recommended for transporting required commodities to various destinations across the world. Federal Express is an example of transport facilities. Disagreements have risen between customers and the business regarding delivery of commodities to various destinations requested by the customers.
Therefore the report aims to study about FedEx and analyze the situation by performing the SWOT, environmental and marketing mix of the company. After analyzing a set of recommendation has been provided to FedEx to enhance its customer service so that in future customers like Anita do not have to suffer because of the damage made by the courier company.
Moreover, it also includes situational analysis of both the internal and external environments of DI with the help of SWOT analysis and Porter’s five forces model. In addition, an alternative recommendation is also proposed in this assignment for DI to accomplish its objective of enhancing the range of customers along with an action plan to achieve it.
These types of practices are followed by way of having unauthorized access to the confidential information of a particular company. In this investigative research study, the main factors considering certain cases pertaining to the concept of insider trading will be analyzed and discussed.
Painstaking monitoring of quality, recruitment of suitable staff and effective communication with customers have been the cornerstones of FedEx's success.
FedEx has set very high performance standards to maintain quality service. Effective staff, good customer relations, proper tracking of orders and other such measures have helped the firm stay at the top.
Just for an overview, the letter is a complaint of the late delivery and the loss of one package which of cause was later delivered too late resulting loss of huge amounts of money and time wastage. It also complains of the unfulfilled promises made by FedEx
The first problem identified in the case for FedEx was high operational expenses. FedEx has confronted with high amount of fixed expenses due to heavy investment in the infrastructure. In the year 1997, the Asian currency