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Case Studies Questions Name Name of Institution Professor Date Essentially, BPOLAND commenced as a reticent back office offshore mail-processing firm for the parent organization based in the US. The company offered numerous services, which included sales, marketing analytics, after market services, enterprise application, program, management among others(Lakewood, 2003).
Furthermore, the company has transitioned over several years from a captive provider to a non-captive providing third party services. Poland’s competitive strategy has enhanced its expansion across the globe. It has recognized business opportunities based on its market aptitude and study. A basic methodology in a basic operational level at BPOLAND involves numerous steps such as understanding clients’ solution identification, pilot operations, existing processes and service delivery. Sandeep Mirchandani the current vice president of BPOLAND requires a lot of knowledge within and without BPOLAND for effective management at BPOLAND. This study intends to answer the following questions related to the BPOLAND Company. Analyze the key HR challenges faced by BPOLAND There exist numerous challenges that face BPOLAND. They include employer turnover, workforce strategy and composition, level of skills and work place change. It is significant to note that, BPOLAND is diversified its operations across the globe since 2004 (Lakewood, 2003). The change of work place has created dynamism in the whole structure and training practices of the company. ...
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