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Does the Mission Statement or Vision of the firm reflect the companys focus on customers - Case Study Example

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Does the Mission Statement or Vision of the firm reflect the companys focus on customers

As such, without a clear focus on the consumer, for those interested parties who review the mission and or vision statement, the emphasis that the firm places n achieving a degree of customer loyalty and/or customer satisfaction is something that is not referenced at all. In this way, the firm could most certainly benefit from a recalibration of the mission statement and vision that it currently displays (Zara 2011). Although it is heartening to see the that the firm pays such a great deal of attention to the environment and environmental concerns, completely ignoring the role and importance that the customer plays with relation to the business model is perhaps shortsighted.
Description of the career you considered and why you found it attractive. Choose one describe what academic degrees, business experience, language skills etc that you will need to be successful.
After reviewing the great diversity of careers that are available to the individual interested in a career in marketing, I was particularly drawn to a career in public relations. Public relations and market outreach is a field that interests me because it goes beyond merely marketing a product and directly incorporates elements of social interaction and company representation. In such a way, the individual who works within such a career is ultimately responsible for seeking to challenge public opinion and represent the firm/organization in time of difficulties and in times of success. ...Show more

Summary

For the firm that I have chosen, Zara, what was unique about the firm is that its vision statement and/or corporate mission statement did not reflect the fact that the firm was ultimately focused on the consumer. Rather, the firm chose instead to focus upon the environmental sustainability aspect of it product lines…
Author : dickinikki
Does the Mission Statement or Vision of the firm reflect the companys focus on customers essay example
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