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Essay example - How to Interact with Customers

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Undergraduate
Essay
Marketing
Pages 8 (2008 words)
Project Table of Contents Project 1 Table of Contents 2 1. 3 2. 5 3. 6 4. 8 Reference 9 1. It is of considerable importance to mention that customers form the key pillar to the success of any business organization. As is evident, in order to succeed in the marketplace, it is necessary that the products and services offered by the business enterprises and organizations are actually taken up by the customers…

Extract of sample

In this particular case, it has to be highlighted that the issues faced by the consumers on the purchase of the products of the company’s sales’ department needed solutions. This makes the customers and consumers of the products to call up to the customer service department. It is to be highlighted and mentioned that when the customers opt to call up the customer service executives of the company, they are in drastic and urgent need of help and support. The process of customer care executives asking them about their sales transaction details are bound to heighten the frustration level of the consumers and customers since, it adds up to the delay in getting the desired solution. It also needs to be taken into consideration that in some cases, it might so happen that the customers may not have the sales transaction details at their immediate disposal. This might result in the process of being avoided or getting delayed in terms of getting a recommendable solution to their problem. In order to tackle this issue, the company can focus on implementing technology based upgrades in its customer services. To start in the most traditional way, it can be said that the company goes for an upgrade of their entire customer support software. ...
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