In this particular case, it has to be highlighted that the issues faced by the consumers on the purchase of the products of the company’s sales’ department needed solutions. This makes the customers and consumers of the products to call up to the customer service department. It is to be highlighted and mentioned that when the customers opt to call up the customer service executives of the company, they are in drastic and urgent need of help and support. The process of customer care executives asking them about their sales transaction details are bound to heighten the frustration level of the consumers and customers since, it adds up to the delay in getting the desired solution. It also needs to be taken into consideration that in some cases, it might so happen that the customers may not have the sales transaction details at their immediate disposal. This might result in the process of being avoided or getting delayed in terms of getting a recommendable solution to their problem. In order to tackle this issue, the company can focus on implementing technology based upgrades in its customer services. To start in the most traditional way, it can be said that the company goes for an upgrade of their entire customer support software. The new software should be having a feature which will allow the customer service representative to simply type the consumer name and id and thereby pull up the relevant details associated with their individual transaction. However, in the scenario, the company wants to quicken the process of tackling the issue, the company can focus on analyzing the customer queries that are commonly asked by the consumers and customers. It has to be said that the company will need to utilize the tactic of ‘listen and engage’. In order to start with the process of listening to the consumers and customer needs, the company needs to analyze the most frequently asked queries of the consumers. Once, the common queries are being identified, the company can focus on the process of designing a special section on the website with the label of frequently asked questions or (FAQs). The company can also opt for designing a user community based page, which can be integrated with the company’s website. While talking about positioning the page, it has to be mentioned that the page should be placed in the portion of the website which will talk about the frequently asked questions. Also, the consumers who have purchased products from the company’s sales department, has to be communicated about the existence of this page through email. This will help the consumers to deal with the product related issues, by asking fellow buyers and users of the same product. By having these particular features in the website, the company will be empowering the customers to troubleshoot their own set of product related problems on the basis of self help. The self help feature will help in a great way to eradicate the need of calling the customer service representative at all times. This is sure to provide a great amount of boost in regards to tackling of the issues related to the frustration level of the customers, since it will not be necessary from them to provide the details of their sales transactions at the first place. 2. In order to stay competitive as well cash rich and profitable in the
Project Table of Contents Project 1 Table of Contents 2 1. 3 2. 5 3. 6 4. 8 Reference 9 1. It is of considerable importance to mention that customers form the key pillar to the success of any business organization. As is evident, in order to succeed in the marketplace, it is necessary that the products and services offered by the business enterprises and organizations are actually taken up by the customers…
This will make it possible to map and identify loyal customers, in addition to having a database that can be critical in decision making process when configuring services to customers. In the dry-cleaning business, a customer’s identity has to be uniform across all sections.
The author states that customer differentiation is not limited to only the net revenue each and every customer brings in a quarter or a year but on a range of parameters which calculates the growth potential, net worth, returning customer base, ongoing business, current relationship and references obtained from the customer.
What do you understand by the network society? How has the network society changed the ways in which we work and interact?
The term emerged from the idea of a nation and national states where there was new transportation links and Information Communication and Technologies (ICTs).
To comprehensively estimate the difference between the pattern of consuming leisure time at a nightclub by critically comparing and examining the nature and scheme of the free time as well as professional activities of the individuals in order to draw out suggestions to improve the quality of their recreational and professional life.
Among all those customers, challenging customers are those who have many questions, fears, and concerns regarding the product that they want to buy. Challenging customers cause difficulties and troubles
ny at different levels depending on activity, geographical location, and persistence, volume of goods purchased, among other different criteria that may be used to group, rank, and classify customers. This would make it easy for a business to identify their potential customers
rm emerged from the idea of a nation and national states where there was new transportation links and Information Communication and Technologies (ICTs). In essence globalization emerged with national boundaries becoming porous. Gradually, people began to view themselves as a
This is because the company will incur more expenses on the brokers or agents, which will be transferred to the customers. The customers might run away to other insurance companies when the costs are higher in GEICO
Receptors are components of a cell that interact with drugs leading to a myriad of effects of the drug (Arkin and Whitty, 2009, p. 284). There are five primary channels through which a drug can interact with the body. They include ligand-gated ion channels; cytokine receptors; ligand-mediated transmembrane enzymes.
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