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Service Marketing - Essay Example

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The image of the brand effectively represents the way the customers view an organization (Kapoor, Paul & Halder, 2011). Services’ marketing ensures that an organization such as McDonald’s presents and behaves itself in a modern consistent way in order to delivery on its promise of being the best in customer service. Customer service is the backbone of an organization since there is no organization that can operate without customers. It is therefore utmost paramount to establish world-class customer service to the clients in order for any organization to be successful. It is through best practices in services marketing which enable an organization to establish a strong reputable brand as well as effective and efficient customer service. Another factor that effectively supports services marketing includes marketing communication methods that include promotions and advertising and which are effectively used in creating designs, colors and images that give various brands their recognizable faces. The Golden Arches is McDonald’s familiar logo and it is recognizable to its customers the world over due to its exemplary performance in services marketing (Kapoor, Paul & Halder, 2011). McDonald’s faces stiff completion in all its markets from other competitors. Other factors that affect the organizations success include the numerous technological, legal and economical changes. Its marketing activities involves the identification of customer requirements and needs and ensuring that these needs are effectively and efficiently meet in a far much better way as compared to its competitors. This is the only way that an organization can create loyal customers and the management of McDonald’s knows this fundamental factor. The organization has established various services marketing activities that ensure that the organization stays on board and also at the top of its competitors. McDonald’s has among its services marketing a segment that is known as the key audiences and this is the organizations likely customers (Kapoor, Paul & Halder, 2011). The Pre-Purchase Stage McDonald’s also utilizes the invaluable factors of market research and marketing mix after having identified its key audiences. The marketing mix will be established in accordance to the specific appeals and preferences of the key audiences. The marketing mix is a terminology that is used to refer to the four key marketing tools, popularly known as the 4Ps. The 4Ps include the place, promotion, price and the product. The place refers specifically to where the products are sold to the customers. McDonald’s ensures that it has fully analyzed detailed information regarding its customers which is derived from the various ongoing market researches that it conducts regularly since it is very important to do this (Kapoor, Paul & Halder, 2011). This enables an organization to make informed and up-to-date decisions regarding the customers’ preferences. This is among the key functions of services marketing that enable an organization to be in touch with its customers and their ever changing preferences. The McDonald’s Marketing Department then ascertains the key information that will determine the correct marketing mix. Among the questions that the marketing team tackles includes ; which restaurant is visited frequently, what are the prices that the customers would want to pay, which products are ...Show more
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McDonald’s Services Marketing Name Institution McDonald’s Services Marketing Executive Summary McDonald’s is among the best and the finest known brands in the world. This paper will extensively expound on the continued efforts by McDonald’s in building its brand through listening to their esteemed customers as well as through the establishment of sustainable services marketing…
Service Marketing
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