Service Experience: EBay - Essay Example

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Service Experience: EBay

Customers want simplicity, faster services, quick deliveries and much more. Services offered online guarantee that all these happens. The availability of mobile devices and handsets connects a host of users to this platform where buying, selling or payments are facilitated at a simple and efficient way, just what the customers need. This has been the epitome of EBay, having the capacity to use technology massively. The services are exceptional, with an interest in delivering according to the needs of each of its users worldwide. Visiting EBay’s’ site is great; one already feels as an experienced member. I can do it at the convenience of my home, with no need to travel, but still the services here are a satisfaction of the customer needs.The products are listed in a way that makes it easier for those visiting the site to find what they are interested in faster. Listing is in categories, a very simplified platform that directs a customer to their wants. The online marketplace is informative, with price tags, offers and discounts revealed to give the customers options while making their purchases. The PayPal services and the GSI (Suciu, Peter, 2008) platforms associated with the site are a move to eradicate its competitors; a very efficient approach. The online service is able to handle customer traffic and still deliver as expected, with the value and quality of the products compared to the costs not compromised. I have purchased clothes and the delivery of services was fast, the communication made much easier. ...Show more


In the paper “Service Experience: EBay” the author analyzes the level of satisfaction that customer experiences from an online ecommerce marketplace EBay. EBay is one of the world’s largest and leading ecommerce companies, offering hundreds of millions of people the chance to buy, sell and pay online.

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