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Retail Business and Consumer Environment - Essay Example

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Retail Business and Consumer Environment

After all, success in retailing is the result of sensitive perceptive decisions that require imaginative and innovative techniques. For example as the American economy continued in its slow down a few years ago, many retailers were afraid to embrace new ideas. Instead of using their creative power to increase their competitive advantage, these retailers either just continued doing things as they always had done them ,cut costs without thinking about the impact on customer satisfaction or copied what their competitors were doing” (Dunne 2008). These decisions are complicated by business environment because of low margins, high capital requirements, often or cyclical consumer demands. In recent years, retailers have turned to new information technologies to fight with these challenges. Indeed, the latest generation of retail application has become, and continues to be, a game changer in this industry. Studies show that those retailers deploying advanced technology solutions realize significant shareholder returns on average, with the help of technology driven improvements like enhanced customer loyalty, efficient sales channels, advanced supply chain operations, and more agile merchandising. “Three fundamental and interrelated changes have occurred in European retail environment: first, the balance of power has shifted along the distribution channels from the manufactures to the retailers, secondly, traditional independent retailers and cooperative have lost market share to multiple chain organizations, thirdly, markets have become increasingly consolidated and concentrated” (Gilbert 2003). Long term business success is becoming more complex, for example, new technologies make it possible for companies to compete for customers in multiple sales channels and venues, including those on the phone, and on the web, allowing retailers to gain market share. The retails need the capacity to serve customers anytime and anywhere. Here is the relevance in the study of retail business and the consumer environment. Starting with a brief description of retail business, going through the political, socio, economic, cultural factors effecting consumption patterns by applying appropriate theories of retail development in needed portions, it further explains the implication of retailing in urban development, and how advanced technologies can help retail industry to gain market share. When one observes the international retail market, for example, in the United States, the retail industry originated from a community shop where people would shop for necessity items. Single general stores were common because of limited population, and the disconnectivity of the people within the city. Later societies advanced with population increase went to big cities; and new technologies enabled to enhance interconnectivity among people, and easy communication between distanced cities gave further opportunities for the formation of specialty stores. In the current scenario, the US retail industry is booming. With this exponential growth of retail business across the nation can in the very near future come into the category of infrastructure industry. Adaptation is an important fact in retail industry as trends in society, taste of variety products, and people’s demand are more. In business to business market, managing customer relations and fulfilling their need is a vital factors. Customer is the main focus. ...Show more

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Retail Business and Consumer Environment Introduction: Retail, long regarded as a low-margin and tough industry, has been characterized by turf battle and waves of innovation, because companies concentrate on consumer tastes and revamp business models to reduce overhead expenses, as well as tap new business hubs…
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