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Application of Implementing QMS
Pages 12 (3012 words)
QMS (Quality Management System) Table of Contents Introduction 3 Excellence Award 3 Transport Certification Australia (TCA) - Overview 4 Vision 4 Mission 4 Function 5 Specific Excellence Award at TCA 5 QMS 5 Specific Excellence Award and Criteria 6 Performance Measures 8 Quality Issue 12 Conclusion 15 Reference 17 List of Figures Figure No.
Quality excellence awards across different countries can be briefed as; Europe- EFQM Excellence Model is used to determine the receiver of European Quality Award, USA- , Baldrige National Quality award is given to companies who have exceptionally performed when it comes to ensuring quality, Australia- Australian Business Excellence Awards is given to companies performed exceptionally well to improve quality of production. Research findings of various research scholars such as Van der Wiele et al. (2001) shows that quality management system or quality excellence awards emphasizes on large set quality dimensions such as risk management, ensuring diversity, performing social responsibility, sustainability of the process, resource management, environmental safety, service delivery to customers, knowledge management, good governance etc. Valls and Vergueiro (2006) defined four types of benefits which can be achieved by implementing QMS or achieving quality excellence awards such as better customer service, reduction of error in process modelling, better financial result in terms of increase both in top line & bottom line growth and enhanced learning from environment. ...
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