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Managing for the future Table of Contents Executive Summary 3 Company Overview 4 Company’s History from 2007 to 2013 4 Concept Definition 9 Performance Management 13 Scenario planning 18 Management Requirement 21 Reference List 22 Executive Summary An organization in order to sustain in the competition addresses many factors…
The analysis of the performance then focuses on how the company has performed in these three factors. Finally scenario development is done and the management initiative that needs to be taken for the success of the organization in future has been recommended. Company Overview Marks and Spencer (M&S) has been operating in the retail industry for last 129 years and has transformed itself from a single market stall to a multi-channel retailer who has international presence. The company is operating in more than 50 territories with employee strength of 82,000 people. They stand on the pillars of trust, innovation, value, service, quality and works hard to ensure that that they sustain in the market by continuing to offer value relevant to the customers. They are shifting their focus from United Kingdom and diversifying their product range, location and channels in order to broaden their focus towards the international market. The turnover of the company from the market of UK comes from general merchandises (46%) and food (54%). They offer great value, high quality, stylish clothing and home products. Beside this they also offer quality food that is sourced from several suppliers present all around the world. In UK they have around 766 stores facilitated with flourishing e-commerce business. In UK they are the market leader in menswear, women’s wear and lingerie section. ...
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