Client Relationship - Essay Example

Only on StudentShare

Extract of sample
Client Relationship

"Think of your life as a consumer. There must be a retail establishment somewhere-maybe a deli, or a CD store-where you really like to shop, because someone there always seems to know exactly what you want. So now visualize going into this store and having them screw something up, with the result that leaves you feeling a little angry. If it were any other store, you think to yourself, you'd take your business elsewhere. But the reason you don't go elsewhere is it would be too much trouble, right You'd have to teach someone at another store everything about your personal tastes that the person at this store has already learned." (Rogers, 2006)Remember that different needs are based on kind of businesses.
CRM mans managing all contacts with the clients; part of this is improving customer service. A good CRM program will allow a business to acquire, serve, and retain quality clients. A good CRM program can improve customer service by facilitating communication in several ways:
Provide a mechanism to track all points of contact between a customer and the company, and do it in an integrated way s ...
Download paper


Customer relationship management (CRM) aims to enable organizations to better manage their customers through the introduction of reliable systems, processes and procedures. It is a corporate level strategy which focuses on creating and maintaining lasting relationships with its customers; a holistic change in an organization's philosophy which places emphasis on the customer…
Author : arjunjaskolski

Related Essays

Client Centric Aproach for Brokerage Business
For business such as brokerage firm, it becomes more important that they should evolve and embarrass client centric approach because by building long term relationships, the firms can achieve the necessary breadth and focus on its customers to achieve strategic superiority but also gain necessary competitive advantage over their competition.
12 pages (3012 words) Essay
Customer Relationship Managment
Berry (1983) appreciated the fact that something had to be done. He therefore came up with a strategy to make customers come back and to establish customer loyalty through relationship marketing. He established three preconditions necessary for relationship marketing to work. The first was; if the market in which a company operated in had many services to choose from. The second was if a company's customer's decided on one of those services/products and the third was if the consumer continuously needed the product/service. If all these requirements existed, then there would be fertile ground...
11 pages (2761 words) Case Study
The relationship between attachment and loss when a client dies
As a manager, this learner has had to provide some level of grief supervision and counseling to employees when one of their clients expectedly or unexpectedly dies. It was not necessarily the most comfortable conversation to have and this learner was concerned about remaining neutral with the employee by not showing too much emotion but showing concern about the loss. This learner has never received training from a supervisory perspective on supporting employees when a client dies, nor has she received training on attachment and loss from a counselor's perspective.
10 pages (2510 words) Essay
Paralegal Duties and Case Scenarios
In here, there is relationship called attorney-client relationship.
4 pages (1004 words) Essay
Sexual attractions in the client - therapist relationship - Psychology
apist has an intrinsic responsibility to understand this and be able to handle it - which means finding his or her own sexual gratification elsewhere… It is far better to assert your own boundaries than to transgress those of the client. (par. 13)
12 pages (3012 words) Essay
5 pages (1255 words) Essay
Got a tricky question? Receive an answer from students like you! Try us!