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Problem Identification - Research Proposal Example

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Problem Identification

Delimitations:
This research will not study change management initiatives that made the initiative a success within the organization
This research will limit to only the service and field related activities vis--vis the knowledge component
Definitions:
Photocopier Systems: Photocopier systems are the ones that use light reflected from the original drawing to make a duplicate copy.
Change management: Change management refers to the broad processes for managing organizational change. Change management encompasses planning, oversight or governance, project management, testing, and implementation.
Knowledge Gaps: As the infusion of mass media information into a social system increases, segments of the population with higher socio-economic status tend to acquire this information at a faster rate than the lower status segments. That gap in knowledge between these segments is defined as knowledge gap.
Service Manuals: A Service Manual is a book that contains detailed information on specific repairs of a particular product.
Field Engineers: A person who is responsible for hardware installation, maintenance and repair. Formal training is in electronics, although many people have learned on the job.

Importance of Study:
The organization over a period of time has created a definite distance between what is planned on the design board and what is on the field. This may not have been a deliberate act of separation, but very un-intentional as the changes happened over extended periods of time.

While the customer support team wanted to create the 72 hour repair or replace hype, which was later over taken by the sales team to affect sales.

When the copiers were actually placed at the customer premises,...
That gap in knowledge between these segments is defined as knowledge gap.
The organization over a period of time has created a definite distance between what is planned on the design board and what is on the field. This may not have been a deliberate act of separation, but very un-intentional as the changes happened over extended periods of time.
When the copiers were actually placed at the customer premises, and the field service teams started facing problems and were unable to service them for whatever reasons the replace warranty given by the organization started becoming costly and the service manuals released prior to the product release were becoming more and more not-so-relevant.
Research methodology: This research will use the mixed-method design, but will lean more toward the evidences that have been quoted in various knowledge management studies. Since the Knowledge management area of study is relatively new area of study not much of quantitative information is readily available in free domain. ...Show more

Summary

Criterion 2: Will review the information flow process within the organization for effective organizational learning once the product leaves the drawing board to the time the product is actually used and service problems occur on the field
Sub problem 3: Why is the organization spending huge monies on replacement of machinery due to the 72-hour - repair or replace warranty while the equipment is the best designed and service manuals are designed by the best of brains in the industry
Author : tnicolas
Problem Identification essay example
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