Incidentally, Organizational commitment can be expected only from a satisfied worker and a satisfied worker is always a motivated worker. If there is no conflict between group goals and personal goals of a member in a group, i.e. goals of an employee and an organization in which he/she works are complementary and not contradictory, then the employee is motivated to work for the goals of the company, because, by doing so, he will be achieving his own personal goals. Thus, success of an organization like Southwest Airlines has been on account of the apt application of the various concepts of organizational behaviour like Motivation, Decision Making, Group Behavior, Communication, Power and Politics, Organizational Structure, Organizational Culture, Human Resources Practices and Change Management. These core concepts of Management in Southwest Airlines have been elaborated in this study.
Research proves that a motivated and productive employee experiences meaningfulness of the work done, experiences responsibility for the outcome of the work done and has high levels of knowledge of the results of the work performed (Hackman, 1976). Motivation is the core of management. The employee benefits in this organization are designed to balance the dissatisfiers and enhance the motivational factors as described by Herzberg (Fredrick Herzberg, 1959). One of the special benefits offered to employees working at Southwest is flying free effective from the first day of employment. Employees, spouses, eligible dependent children, and parents of Employees have unlimited space-available travel privileges on Southwest and discounted travel arrangements with other carriers. All eligible Employees are offered Profit-Sharing Plan funded by Company contributions to profit-sharing accounts. The 401(k) Plan is another innovative plan designed to help Employees to prepare for the future. Eligible Employees contribute up to 50% of their pay to the plan on a pretax basis and a Company match is offered based on Employee groups. Stock purchase Plan has been specially designed to allow Employees to share in the success of the Company (www.southwest.com). With this plan, the employees are eligible to invest in Southwest Airlines Co. stock through payroll deductions. Employees are required to pay only 90% of market value for the stock. Employees are offered several different medical plan options depending on their lifestyle, needs, and priorities by a flexible benefits program. These cover the motivational factors of Herzberg. PPO Network and HMO plans are included and most medical plan options are available to Employees at no cost with family coverage available at minimal cost (www.southwest.co