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: Midland Bank Call Center Installation - Essay Example

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: Midland Bank Call Center Installation

Irrespective of the problems that are faced at site, the deadline needs to be maintained and the client was a prestigious one. Major part of the installation exercise was to make sure that all the nodes get connected appropriately and configure all the users in the unit with clear rights to work on their areas.
I was the project leader. I lead a team of five engineers who were specifically allotted to install and execute the project. I managed the project, in addition to managing the issues with the people. I mobilized additional resources when needed and pruned unwanted manpower when not in need. When there was a shortage of technological manpower, I never hesitated to step in and get the work completed. Four of the five engineers could not join me, due to personal reasons, resulting in just one engineer at site with me to complete the entire 30 man days project in the ten man days. My immense experience in network technology helped me to complete the job, on my own along with the available engineer.
Server and client installation: The implementation of this project was planned for five days at an important client location. Server and client installation knowledge, including lining up with an existing network, create operating domains and allocating users to them for seamless operation, all require extensive technological and network management capabilities. Since in this operation, all support staff except one Engineer was unavailable, I had to step in to execute all of the jobs to make sure the project was completed on time.

Domain Management, installation of the domains, additional domains on the six servers, need to be carried out to suit the client requirement. Client machines were installed and they were hooked on to the domains already configured. Users were created in these domains, proper rights were provided to them and appropriate User Management was also done.

Time planning being an essential component in project management, was clearly adhered to in this project. As a matter of fact, by working out an innovative working methodology for installing all the 120 machines, I was able to bring about a massive reduction in man days employed. The project was planned with 6 people for 5 days; I had it completed in 3 days with only two engineers from our side. Suitably using some of the available people at the client site and from our movements department, I could have the entire project completed two days ahead of the specified time line of 5 days.

Network Management: I have a thorough understanding of the networking, cabling issues, working on the hubs and on the appropriate connections to be made for efficient working. In this project, on the second day after completing the installation of the 120 machines, it was found that ten of these did not work properly and needed immediate attention. I carried out a quick analysis of the machines and of the network installed ...Show more

Summary

Project is for commencing operations at a call center of the Midland Bank. This call center is planned to have 120 workstations, 6 servers to make up the complete network. The target of the project is to install these workstations, complete the network, make all user profiles and have the network up and running…
Author : cleta61
: Midland Bank Call Center Installation essay example
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