She was following the rules of gaining information. There was also a conflict of interest regarding the setting.
According to HIPAA or the Health Insurance Portability and Accountability Act, 1996 the mode of communication and interaction should be lucid, fast and simple. But in this case the nurse complicated the matter and it appears as a direct violation of HIPPA Title II that denotes AS or Administrative Simplification. (Fletcher, 187)
Clearly the responsible parties are the hospital employees including the nurse and the in a way the training institute and the hospital are also responsible. It should be mentioned that the patient parties are also responsible as they could have been more tolerant in this case.
As everything was happening in a public place, people were quite aware of the situation. The nurse was not able to demonstrate flexibility and responsiveness as accurately or quickly as she might have if the setting were clear. This led to an unprofessional approach to the situation, which in turn led to it blowing up.
Finally, because the nurse was informed a week earlier of the new teachings of consent forms, she felt her battle with the husband and the surgeon both were against professional practice regarded as appropriate at the hospital. Again, she had the dilemma of not being able to show professionalism in the most important setting of her work.