StudentShare solutions
Triangle menu

NHS Direct and NHS 24: A Literature Review - Essay Example

Not dowloaded yet

Extract of sample
NHS Direct and NHS 24: A Literature Review

Telephone-based health services such as helplines are gauged for their success through an evaluation of their effectiveness and ability to satisfy end users. At its most fundamental, this requires a thorough understanding of the clients - who they are, their information needs, the degree of their satisfaction to the provided information, and how their behaviour is influenced by the service (Freimuth, et al 1989). This literature review is aimed at collecting data on helplines, particularly on how well they have performed in fulfilling the health information needs of their callers. The review will also probe into the current major issues confronting helplines.
This literature review was limited to the analysis of information on the NHS Direct and the NHS 24 only. Evaluative studies, journal articles, reports on patient surveys and news articles were the major sources of information in this literature review. To make it more focused, two questions were identified:
It should be noted that there are limitations to this literature review. Due to time constraints and the limited articles available especially about patient or caller satisfaction, this review may not have covered some other relevant literature on the matter. As such, some important information may have been overlooked.
The proliferation of telephone-based health consultation services can already be seen in different parts of the globe, reflecting the increasing demand for a fast and convenient access to information pertaining to health concerns. In Ontario, Canada for example, a centralized telephone triage service called "Direct Health" is being handled by registered nurses who have acquired at least three to five years of general nursing experience. "Direct Health" currently serves more than 10 million callers. On a similar note, Western Australia has "HealthDirect", which was launched in 1999 as the first large-scale telephone triage service to be established in t Australia. Turner, et al (2002) has initially reported the positive impact of "HealthDirect" on A&E departments as evidenced by the reduction of calls made to these units.
Why do people avail of such services Research has shown that people, especially those who are ill, prefer to learn more about their illness (Cassileth, et al, 1980). This alleviates their anxieties over their condition and satisfies their need to be fully informed especially for chronically-ill patients (Coudeyre, et al 2002).
NHS Direct

Established in March 1998, NHS Direct is a nurse-led telephone and Internet-based national helpline accessible to the public 24 hours a day, seven days a week. It is basically a source of advice and a wide range of health information ranging from general health concerns to proper assessment of whether the caller's condition would require medical attention. In this context, it is different from other helplines which only give out information to patients who have already been diagnosed by a medical professional.

In 2000, the entire England and Wales have been included in its area of coverage. NHS Direct has been considered the largest provider of telephone-based healthcare advice and, "has been hailed almost universally as a shining example of ...Show more

Summary

Helplines are national, toll-free, telephone-based services offering quick access to comprehensive health information for the general public. The increasing number of helplines in the past ten years reveal the rising trend self-initiated search for medical or health information…
Author : tschowalter
NHS Direct and NHS 24: A Literature Review essay example
Read Text Preview
Save Your Time for More Important Things
Let us write or edit the essay on your topic
"NHS Direct and NHS 24: A Literature Review"
with a personal 20% discount.
Grab the best paper

Related Essays

The NHS Bowel Cancer Screening Programme: A Public Health Review
The expansion of severe diseases in West countries has been related to the Western style of life. The increased industrialization and the limitation of healthy eating, as a daily practice, have led to the appearance and the development of diseases, which are often quite difficult to be confronted.
20 pages (5000 words) Essay
NHS on abortion is ethical
13 pages (3250 words) Essay
Current NHS Reforms
The paper lays out several proposals for a new approach in healthcare. This approach puts the patient in charge of his healthcare, making him be in control of the decisions made about his care and health (Hart 2011). The paper also establishes a clear commitment to provide people with more information and better choice regarding their care.
8 pages (2000 words) Essay
The NHS
High fat meal and drug consumption are the common reasons of these diseases, for which there is no other to blame than the patient (Hardman, 2012). The National Health Services (NHS) is providing free medical treatment to all patients, irrespective of their cause of health disorder.
7 pages (1750 words) Essay
STRATEGIC CHANGE MANAGEMENT NHS
Strategic Change Management – NHS. Different approaches have been used in the literature for explaining the reasons for promoting strategic change within modern organizations. Moreover, since change is related to different organizational needs, the models of change promotes within organizations cannot be identical, even if similarities cannot be avoided.
12 pages (3000 words) Essay
NHS Development Since 1948
The new government made a manifesto pledge to improve the NHS. Since then various reforms were made to make the NHS a people friendly service. To achieve this, a number of schemes were introduced-The new NHS- Modern and Dependable (1997), A First Class Service: Quality in the New NHS (1998), The Health Act (1999), The NHS Plan (2000) and The NHS Improvement Plan (2004) are all parts of this mission.
13 pages (3250 words) Essay
NHS Direct Phone & Internet Healthcare
The NHS includes hospital services, outpatient services and aftercare services. Medical and psychiatric service, as well as the provision of wheelchairs and home nursing are also provided. One difference between the NHS system and traditional healthcare is that the running of NHS has required coordination with local authorities and other government officials.
3 pages (750 words) Essay
Systematic Review - THE IMPACT THAT NURSE PRESCRIBING IS HAVING ON THE NHS (In relation to cost effectiveness and the views of patients and other health care pr
This was intended to provide more patients with quicker and efficient ways to access medicines, and make the best use of nurse’s skills. (DoH, 2002). Nurses began to prescribe independently in April 2002, after provisions had been made
32 pages (8000 words) Essay
NHS on abortion is ethical
The major part of this strategy is communication. The NHS keeps its stakeholders informed regarding different aspects of the abortion and related procedures and risks. Abortion is one of the most controversial aspects in the health care services.
13 pages (3250 words) Essay
NHS
Although now “iPhone” is regarded as the perfect epitome of Apple’s innovativeness and the symbol of Steve’s foresight, it had to endure the harsh criticism from many
2 pages (500 words) Essay
Get a custom paper written
by a pro under your requirements!
Win a special DISCOUNT!
Put in your e-mail and click the button with your lucky finger
Your email
YOUR PRIZE:
Apply my DISCOUNT
Comments (0)
Rate this paper:
Thank you! Your comment has been sent and will be posted after moderation