A web presence will be crucial, optimised for search engines. Consumers are impatient with poorly designed sites, or sites which do not provide them with instant gratification to the answers they are seeking.
Besides the inbuilt functions, it is possible to design a data capture application customised to the needs of the business. This could be something as simple as a quotation application, all the way through to an accounting package.
Project management is increasingly important to the property professional. I used this tool to assist in scoping a project, in terms of resources such as manpower, time and money. It can be used in a variety of ways, for example as a time-management tool for the itinerant business man, all the way through to costing a major property development.
The seasoned professional needs to take on board the basic underlying principles involved. At the heart of ADR is the importance of Customer Relationship Management. Throughout the whole exercise - from initial contact through to sign off - it is crucial to ensure that the client understands, accepts and agrees the terms and conditions of the proposal.
I find it important to keep written/typed records of all communications made with a client. This assists in determining where - if at all - mistakes were made and provides learning opportunities to prevent such situations arising again.
Although the lettings sector is not as heav