Supervisors may not be primarily responsible for all of the staffing activities, but they are usually involved in one or more of them. Thus, if supervisors are to be effective in the staffing function, they must understand each of these activities. How does one become a good supervisor Among the primary factors that distinguish supervisors from operative employees are the level and types of decisions that they must make. A supervisor must be concerned with how a decision might affect his or her employees and the organization. An operative employee, in contrast, is primarily concerned with how a decision affects him or her individually. People who don't like making decisions usually do not make good supervisors.
The purpose of this chapter is to acquaint the supervisor with the activities and procedures of the staffing function. It also takes a look at the various training programs that best matches the selected workforce in an organization that is into production and another that is in retail business.
Communication is an important factor in understanding and interpreting information between individuals and groups. A clear, precise and effective communication is what makes a person stand out in a crowd. It is best to talk to the point than describe in detail which could ultimately create a doubt in the mind of the listener. Effective communication determines how to influence negotiations more effectively and build confidence, staying in control when negotiating, and avoiding manipulation. Communication skills also include listening and empathy; Appreciative inquiry, a major breakthrough in organization development, training and development and in "problem solving," in general. Communication can also be non-verbal, that is, it could be also sign language. Good posture and clear language are hallmarks of good communication skills. It is imperative that any individual who believes in a good communication and shows real concern and respect for the other person's view listens with interest and care. During training, supervisors take it upon themselves to teach their trainees the art of proper communication. It must be understood that it is these same trainees who will be representing the organization while addressing customers. If an employee is found to be rude or uncooperative, customers will leave the company without doing any business, which is detrimental to the business. Thus, communication plays an important role in the development of business.
2.1 Technical Systems in Communication
Another method of communication to enhance production is by the use of the electronic media. This could be termed as the "Productivity Paradox". To solve the productivity paradox (Brynjolfson ) implied obtaining a better understanding of the relationship between the spread of Information and Communication Technologies (ICT) and the organizational transformation of firms, markets and other